Raenest USA PATRIOT Act Disclosure

Last modified: April 2024

To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person opening an account. That means before you open an account, you’ll need to provide details about yourself and any controlling shareholders, including name, address, date of birth, taxpayer identification number, SSN/EIN, and/or any other documentation that helps Raenest verify identities.

We also may ask to see documentation verifying your identity, such as an unexpired driver’s license or passport or, in the case of a business, a certified copy of articles of incorporation and/or a government-issued business license, authorized signers, account owners, and your officers, directors, beneficial owners, controlling shareholders and others

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Truth in Savings – Reg DD Disclosure

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‍Last modified: April 2024

Current Rate Information: ‍

The account is not an interest-bearing account. No interest will be paid

Determination Of Rate:

At our discretion, we may change the interest rate on your account.

Frequency Of Rate Changes:

‍We may change the interest rate on your account at any time.

Limitations On Rate Changes:

There are no maximum or minimum interest rate limits for this account.

Minimum Balance Requirements:

‍No minimum balance is required to open or to obtain the account’s annual percentage yield. Your account statement cycle is monthly.

Transaction Limitations:

‍Currently, there is no withdrawal limitation on your account due to the Covid-related policy implemented by the Federal Reserve. You may make more than 6 withdrawal(s) from your account every quarter. However, should the withdrawal limitations be re-established, you will only be allowed 6 withdrawal(s) from your account every quarter.

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Funds Availability Agreement

Last modified: April 2024

Purpose Of This Disclosure:

Our general policy is to allow you to withdraw funds deposited in an account by the first Business Day after the day of deposit. Funds from electronic direct deposits will be available on the day we receive the deposit. In some cases, we may delay your ability to withdraw funds beyond the first Business Day after the day of deposit. Our complete policy is summarized below.‍

‍For purposes of this disclosure, the terms "you" and "your" refer to the customer and the terms "our", “we”, "us" refer to Raenest Inc The term "account" includes any demand deposit, negotiable order of withdrawal account, savings deposit, money market account or other non-time deposit account

Determining The Availability Of Your Deposit:

‍The length of the delay varies depending on the type of deposit and is explained below. When we delay your ability to withdraw funds from a deposit, you may not withdraw the funds in cash, and we will not pay checks you have your account by using these funds. Even after we have made these funds available to you and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit.

When we delay your ability to withdraw funds, the length of the delay is counted in Business Days from the clay of your deposit. The term "Business Day" means any day other than a Saturday, Sunday or federally declared legal holiday, and the term "Banking Day" means that part of any Business Day on which we are open to the public for carrying on substantially all of our banking functions.

‍If you make a deposit before the close of business on a Business Day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after the close of business or on a day that we are not open, we will consider the deposit made on the next Business Day we are open.

Availability Schedule:

Our policy is to make funds from your cash and check deposits available to you by the first Business Day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once the funds are available, you can withdraw them in cash and we will use them to pay checks that you have written.

Longer Delays May Apply: In some cases, we will not make all of the funds that you deposit by check available to you according to the previously stated availability schedule. Depending on the type of check that you deposit, funds may not be available until the first Business Day after the day of your deposit. The first $225.00 of your deposits, however, may be available on the first Business Day after the day of deposit.

If we are not going to make all of the funds from your deposit available to you according to the previously stated availability schedule, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available.

‍Funds you deposit by check may be delayed for a longer period under the following circumstances:

- If we believe a check you deposit will not be paid;

- If you deposit checks totaling more than $5,525 on any one day;

- If you redeposit a check that has been returned unpaid;

- if you have overdrawn your account repeatedly in the last six months; or

- if an emergency condition arises that would not enable us to make the funds available to you, such as the failure of computer or communications equipment.

We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the seventh Business Day after the day of your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available.

Special Rules For New Accounts:‍

If you are a new customer, the following special rules may apply during the first 30 days your account is open.

Funds from electronic direct deposits to your account and checks drawn on us will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,525 of a day’s total deposits of U.S. Treasury checks, U.S. Postal Service money orders, cashier's, certified, teller's, traveler's, and federal, state and local government checks will be available by the first Business Day after the day of deposit if the deposit meets certain conditions. For example, the checks must be payable to you (and you may have to use a special deposit slip). The excess over $5,525 will be available by the ninth Business Day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5,525 will not be available until the first Business Day after the day of deposit.

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Error Resolution Disclosure

Last modified: April 2024

In case of errors or questions about your electronic transfers Email us at support@raenest.com, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.

1. Tell us your name and account number (if any).

2. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.

3. Tell us the dollar amount of the suspected error and the date when the transfer took place.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provide you with a provisional credit to your account within 10 business days for the amount you think is in error so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provide a provisional credit to your account.

For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.

We will advise you of the results within three (3) business days after completing our investigation. If we decide that an error didn’t occur, we will withdraw any previously issued provisional credit placed in your account and send you a written explanation of our decision. Note that you may ask for copies of the documents that we used in our investigation.

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In order to electronically review and retrieve the documents related to your account(s) with insert firm name and delivered to you in connection with this request for consent (Documents), you will first need to review and accept this consent form.

Last modified: April 2024

Statement of Electronic Disclosure:

In order to electronically review and retrieve the documents related to your account(s) with insert firm name and delivered to you in connection with this request for consent (Documents), you will first need to review and accept this consent form.

With your consent, Raenest can deliver the Documents and other disclosures and contracts related to your account(s) to you by displaying or delivering them electronically, and requesting that you print or download them and retain them for your records.

This notice contains important information that you are entitled to receive before you consent to electronic records and electronic signatures in connection with your account(s) at Raenest Inc. Please read this notice carefully and print or download a copy for your files

After you have read this information, if you agree to receive and accept the Documents from insert firm name electronically, and if you agree to general use of electronic records and electronic signatures in connection with your account(s) at [insert firm name], please acknowledge your acceptance of this consent by checking the box before you are able to continue with your application. In doing so, you are providing your affirmative consent to use electronic communications. By checking the box, you are also confirming that you meet the system requirements described below, that you have demonstrated your ability to receive, retain, and view electronic documents on your access device, and that you have a current email address.

You have the right to change back to non-electronic delivery of statements. We do not offer a non-electronic delivery of statements. If you choose this option, you agree that your account(s) will be closed, and existing balance(s) will be returned to you.

You agree to print out or download the Documents when we advise you to do so and keep them for your records. If you have any trouble printing or downloading any of the Documents, you may contact us by by email at support@raenest.com      .

If you wish to change your notification email address, you may do so within the mobile app, by logging in to your account through our website, by email at support@raenest.com      .

In order to access the Documents electronically, you must have:

• A computer or mobile device with an Internet connection
  • We support personal computers, Android and current IOS platforms for both phone and tablets; and Internet Explorer, Microsoft Edge, Safari, Chrome browsers

• The ability to view and retain Portable Document Format (PDF) files
• An email address
• Either a printer, hard drive or other storage device

You represent that you have the hardware, software, email address and capacities described above, and your ability to read this Consent demonstrates that you have the necessary hardware and software to receive Communications electronically.

Your consent does not mean that the [insert firm name] must provide all Documents related to your account(s) electronically. insert firm name, at its option, may deliver documents or otherwise communicate with you on paper if it chooses to do so. insert firm name may also require that certain communications from you be delivered to insert firm name on paper at a specific address.

I have read the information about the use of electronic records, disclosures, notices, and email, and consent to use of electronic records for the delivery of documents, including disclosures and other notices, in connection with my account(s) at insert firm name. I have been able to view this information using my computer and software. I have an account with an Internet Service Provider, and I am able to send email and receive emails with hyperlinks to websites and attached files. I also consent to the use of electronic records and electronic signatures in connection with my account(s) to [insert firm name] in place of written documents and handwritten signatures.

IMPORTANT: PLEASE PRINT AND RETAIN THIS CONSENT AND AUTHORIZATION

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Last modified: April 2024

Statement of Electronic Disclosure:

In order to electronically review and retrieve the documents related to your account(s) with insert firm name and delivered to you in connection with this request for consent (Documents), you will first need to review and accept this consent form.

With your consent, Raenest can deliver the Documents and other disclosures and contracts related to your account(s) to you by displaying or delivering them electronically, and requesting that you print or download them and retain them for your records.

This notice contains important information that you are entitled to receive before you consent to electronic records and electronic signatures in connection with your account(s) at Raenest Inc. Please read this notice carefully and print or download a copy for your files

After you have read this information, if you agree to receive and accept the Documents from insert firm name electronically, and if you agree to general use of electronic records and electronic signatures in connection with your account(s) at [insert firm name], please acknowledge your acceptance of this consent by checking the box before you are able to continue with your application. In doing so, you are providing your affirmative consent to use electronic communications. By checking the box, you are also confirming that you meet the system requirements described below, that you have demonstrated your ability to receive, retain, and view electronic documents on your access device, and that you have a current email address.

You have the right to change back to non-electronic delivery of statements. We do not offer a non-electronic delivery of statements. If you choose this option, you agree that your account(s) will be closed, and existing balance(s) will be returned to you.

You agree to print out or download the Documents when we advise you to do so and keep them for your records. If you have any trouble printing or downloading any of the Documents, you may contact us by by email at support@raenest.com      .

If you wish to change your notification email address, you may do so within the mobile app, by logging in to your account through our website, by email at support@raenest.com      .

In order to access the Documents electronically, you must have:

• A computer or mobile device with an Internet connection
  • We support personal computers, Android and current IOS platforms for both phone and tablets; and Internet Explorer, Microsoft Edge, Safari, Chrome browsers

• The ability to view and retain Portable Document Format (PDF) files
• An email address
• Either a printer, hard drive or other storage device

You represent that you have the hardware, software, email address and capacities described above, and your ability to read this Consent demonstrates that you have the necessary hardware and software to receive Communications electronically.

Your consent does not mean that the [insert firm name] must provide all Documents related to your account(s) electronically. insert firm name, at its option, may deliver documents or otherwise communicate with you on paper if it chooses to do so. insert firm name may also require that certain communications from you be delivered to insert firm name on paper at a specific address.

I have read the information about the use of electronic records, disclosures, notices, and email, and consent to use of electronic records for the delivery of documents, including disclosures and other notices, in connection with my account(s) at insert firm name. I have been able to view this information using my computer and software. I have an account with an Internet Service Provider, and I am able to send email and receive emails with hyperlinks to websites and attached files. I also consent to the use of electronic records and electronic signatures in connection with my account(s) to [insert firm name] in place of written documents and handwritten signatures.

IMPORTANT: PLEASE PRINT AND RETAIN THIS CONSENT AND AUTHORIZATION

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Raenest Personal (Consumer) Card Terms
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These Raelic dba Raenest spend card terms (the “Card Terms”) are a binding agreement between you (“you” or “your”) and the Issuer (“we”, “us”, or “our”) that governs your use of the spend cards, including the process for obtaining and managing Raenest spend cards, access to which is provided to you by Raenest.  

Important Disclosures

PLEASE REVIEW THE ARBITRATION CLAUSE AND NOTICES SET FORTH BELOW IN SECTION 16. BY USING THE CARD, YOU ARE AGREEING TO THE ARBITRATION CLAUSE AND NOTICES SET FORTH IN THAT SECTION. THE ARBITRATION CLAUSE WILL HAVE A SUBSTANTIAL EFFECT ON YOUR RIGHTS IN THE EVENT OF A DISPUTE, INCLUDING YOUR RIGHT TO BRING OR PARTICIPATE IN A CLASS PROCEEDING. 

Rates, fees, and other important information about your Raenest Spend Card (“Raenest Card” or “Card”) are set forth in these Important Disclosures.  

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Effective as of March 2026

Your Raenest Spend Card is currently Zero -0% interest on all purchases. Issuer and Raenest reserve the right to implement interest in the future, for new purchases. Raenest will disclose any changes to this agreement prior to the introduction of interest and other charges associated with your Raenest Card.

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Fees Breakdown

Card Creation (Virtual) - Up to $3

Card Creation (Physical) - Up to $10

Transaction Fee - $0.5

Maintenance Fee - $0

Foreign Exchange Fee (non-USD) - Up to 2%

Cross-Border Fee - Up to 2%

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Please note that Foreign Exchange Fees and Cross-Border Fees apply to both card transactions and refunds and are charged by the Issuer (Visa) 

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‍WHEN YOU APPLY FOR A CARD ACCOUNT, ACTIVATE A CARD, OR OTHERWISE PARTICIPATE IN THE PROGRAM IN ANY WAY, YOU REPRESENT THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO THESE CARD TERMS.

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Terms

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Background:

The Raenest Card is provided to you on behalf of Raenest in connection with your status as Raenest customer and the Issuer is not a party to the User Agreement and disclaims any liability for the performance of services covered therein. 

Raenest has opened a Raenest Account for purposes of facilitating transactions you make using a Card based on a limit established by Raenest pursuant to the User Agreement. You understand that you have access to the Services and Raenest Card only to the extent authorized by the Raenest. You acknowledge and agree that Raenest will satisfy obligations created through your use of the Raenest Card and you will repay Raenest based on the terms of your User Agreement, subject to the terms below. In the event of a conflict between these Card Terms and your User Agreement, these Card Terms will control. 

Details on Raenest’s collection, use, and handling of your personal data are described in the Privacy Policy. Please review it carefully and contact Raenest if you have any questions. By opening, using, or maintaining a Card, you consent to and direct Issuer to share information relating to transactions, including receipt information or other personal data, in order to deliver the Services.

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Issuer: 

The card program is issued by the Issuer under license from Visa. The information about the cost of the Card described in the above fees as of March 2026. This information may change after that date. To find out what may have changed, call or write the servicer, at support@raenest.com

Issuer reserves the right to amend these Card Terms or impose additional obligations or restrictions on you at any time with or without notice to you. By continuing to use the Services, you agree to be bound by such amendments or additional obligations or restrictions. The date on the top of this page shows when the Card Terms were last updated. Capitalized terms that are not defined here have the definitions provided in the  User Agreement.   

Raenest provides technology services in connection with the Card, and is not a bank or credit union  and does not itself extend credit, set interest rates, determine repayment terms or hold Collateral. Nothing in these Card Terms shall be construed as creating a lender-borrower relationship between you and Raenest.

You acknowledge and agree that Raenest: 

1. is an express third-party beneficiary of these Card Terms, with the limited right to enforce obligations that directly relate to its role;
2. is not responsible for any decisions by the Issuer to approve, decline, suspend or close your Card account. Raenest may, at the request of the Issuer, the payment network or a regulatory authority, suspend or restrict your access to the Raenest platform or certain features, to protect against fraud, comply with applicable laws or manage program risk; 
3. does not control and is not responsible for the operation, security, or performance of the smart contracts used to hold your Collateral; and
4. is not responsible for merchant acceptance of your Raenest Card or for resolving disputes about goods or services purchased with the Raenest Card. 
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Defined Terms:

“Card Networks” means the payment card networks including Visa or Mastercard.

“Charge” means a payment for goods or services made to a merchant that accepts payments on the applicable Card Network.

“Chargeback” means a dispute that you initiate against a merchant for an unresolved dispute with the merchant or where a Charge is unauthorized.

“Fee” means charges we impose on you for use of Services or your use of a Raenest Card.  

“Issuer” refers to Third National, including its affiliates, successors, and assigns.

“Periodic Statement” means the periodic statements that reflect activity for all Cards issued to you identifying charges, fees, refunds, or other amounts owed or credited to your Raenest Account during the time covered by that statement.

“Supported Blockchains” means the Ethereum Blockchain, Polygon Blockchain, Optimism Blockchain, Arbitrium Blockchain and other blockchain networks which may be added at the sole discretion of the Issuer.  We may update this list of Supported Blockchains at any time and at our sole discretion.

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Agreement:

1. Accepting this Agreement & Eligibility 

These Card Terms become effective and legally binding when you activate or create your Card by following the instructions on the Raenest platform. You and we agree to comply with, and be bound by, this entire agreement. You should retain and carefully review these Card Terms. By creating a Card, you agree to the Arbitration Clause below as it pertains to these Card Terms, even if you do not use the Account or the Card.

By using a Card you represent and warrant in your individual capacity that:

• You are not a person who is blocked or sanctioned by the United States Government, including those identified by the United States Office of Foreign Asset Controls (OFAC) and other global sanctioned lists.
• You will use the Services exclusively for purposes permitted by these Card Terms.
• All information you provide to us, either directly or through Raenest, is and will be true, correct, and complete.  
• You will use the Card for personal, family, or household use.  
• You will only use the Card in compliance with applicable law
• You attest that you are not a United States citizen, and that you are signing up for a card that is intended for those outside of the United States.
• You attest that you were not solicited for this Card.

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2. Issuer Terms

The Issuer is identified on the back of the Card issued to you and is responsible for funding your payments for goods and services you purchase at a merchant through your Raenest Card and based on information provided by Partner. Please note that the Issuer may require you to accept additional terms in addition to the agreements you have with Raenest, and your use of the Cards will then also be subject to such additional terms.  

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3. Spending Limits

Your spending limit is generally set by Raenest pursuant to the terms of use. Issuer may additionally set spending limits on each Card or an aggregate spending limit across all  Raenest Cards, at its sole discretion. Raenest account spending limits are dynamic and may be modified at any time with or without notice to you, including temporary increases or decreases or reducing spending limits to $0. Any authorized charge or fee on a Card may reduce your spending limit by a corresponding amount. When you use your Raenest Card to initiate a transaction at certain merchants where the amount of the final transaction is unknown at the time of authorization, Issuer may assess a value to such a Charge for an amount higher or lower than the final Charges. This initial “hold” Charge will reduce your spending limit until the final Charge is determined.

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4. Purchases & Restrictions

Raenest and Issuer reserve the right to block and terminate transactions and suspend access to your Account, unless prohibited by applicable law, at any time and for any reason, including if we believe that you are using the Card or your Account for non-consumer purposes. You may use your Account to purchase or lease goods or services (each, a “Purchase”) by presenting your Card or providing to participating merchants and establishments that honor the Card your Card number and additional information by any other means (for example, over the phone, online or through a mobile app). We will not be liable to you (or anyone else) if any merchant or other person cannot or will not process a purchase permitted under these Card Terms. Unless prohibited by applicable law, we may from time to time limit the type, number and dollar amount of any purchase, including any cash-like transaction, even if you have sufficient available credit to complete the purchase. Cash-like transactions include, but are not limited to, the following transactions to the extent they are accepted:

• Purchasing travelers checks, foreign currency, money orders, wire transfers, cryptocurrency, other similar digital or virtual currency and other similar transactions;
• Purchasing lottery tickets, casino gaming chips, race track wagers, and similar offline and online betting transactions;
• Person-to-person money transfers and account-funding transactions that transfer currency; and
• Making a payment using a third-party service including bill payment transactions not made directly with the merchant or their service provider.

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We reserve the right to deny any purchase for any reason, such as account default, suspected fraudulent or unlawful activity, internet gambling, or any indication of increased risk related to the purchase. We may terminate or suspend your use of the Card or the Account, with or without notice to you before or at the time we take such action. Cash advances and balance transfers are not available under these Card Terms.

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You acknowledge and agree that you have read and understood the Partner Prohibited activities and that you will not engage in any such activities when using the Services or the Raenest Card.  

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You acknowledge and agree that you will not use the Raenest  Card (1) for any expense which is not an expense incurred by you; (2) for any purpose prohibited by these Card Terms; or (3) for, with, or for the benefit of any individual or entity who is blocked or sanctioned by the United States, including those identified by the United States Department of Treasury’s Office of Foreign Assets Control (OFAC).  

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You will use all reasonable means to protect your card and log-in credentials to the Raenest Account from unauthorized use. You will not allow any other person or third party to use the Services or the Card on your behalf. You will immediately notify us where you know or suspect that access to your Raenest Account has been compromised or your Raenest Card has been lost, stolen, or compromised in any way.   You are responsible for ensuring that only Authorized Users are issued the Card and that each Authorized User has been provided with a copy of, and fully complies with, these Card Terms, Raenest’s User Terms

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5. Payments

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5.1 Promise to Pay  

While you will generally repay Raenest for amounts transacted with your Card, you also promise to pay Issuer or its assignees for all amounts charged to the Account not repaid to Issuer by Partner, including all purchases, interest, and charges charged to your Account. Except as prohibited by applicable law, you are obligated to repay Raenest or its assignees, for all transactions made using your Card by people you have authorized to use the Card even if their use of the Card exceeds the authorization which you gave them, You agree to bear the liability for all charges, fees, penalties, Collateral requirements, and repayment obligations incurred by your Authorized Users. 

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5.2 Periodic Statements

You are responsible for payment in full of all Charges and Fees. We may furnish to you Periodic Statements identifying Charges, Fees, refunds, any other Card transactions, or other amounts owed or credited to your Raenest Account. Periodic Statements may be made accessible to you on your Raenest Account daily, monthly, or as otherwise prescribed by Issuer. You must notify us promptly if you believe that there are any errors on your Periodic Statement, and submit any disputes or Chargebacks in accordance with these Card Terms. We are not obligated to send you a monthly statement if we deem your Account to be uncollectible or applicable law does not require us to send you a monthly statement for other reasons. Your failure to get a statement will have no bearing on your obligations and Raenest and Issuer may still liquidate your collateral per Section 3 of this agreement.

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5.3 Repayment

Where applicable, you may make a repayment for a balance on one or more of your cards by any means that are permitted by Raenest and as provided in your Raenest Account. Any failure to pay the full amount owed to Raenest or the Issuer, as applicable, when required is a breach of these Card Terms. You are responsible for all costs or expenses that we may incur in collecting amounts owed but not timely paid, including legal or collections fees and any interest at the maximum rate permitted under law.

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5.4 Prepayment

At any time and where applicable, you may pay all or any part of your outstanding Account balance, without penalty. Payment of more than the payment due in one billing cycle will not relieve you of the obligation to pay the entire payment due in subsequent billing cycles.

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6. Fees.

1. The Fees applicable to your Account are described above. You are responsible for Fees in addition to Charges.

2. Foreign Currency Transactions.  If you make a transaction using your Account in a foreign currency (including, for example, online purchases from a merchant located outside of the U.S.), the credit card association will convert any transaction in foreign currency into U.S. dollars using an exchange rate for the applicable central processing date that is (1) selected by the association from the range of rates available in wholesale currency markets, which rate may vary from the rate the association receives, or (2) the government mandated rate. The conversion rate you get may differ from the rate on the transaction date or the posting date, and from the rate that the credit card association gets. A merchant or other third party may convert a transaction into U.S. dollars or another currency, using a rate they select, before sending it to the credit card association.

3. Additional Services.  We may, from time to time, make additional services available to you directly or through affiliated or non-affiliated third parties.  Without limitation, such services may include providing you with virtual accounts in order to enable you to use your Account or otherwise engage in various financial transactions that we do not directly provide.  Each such service is subject to its own terms and conditions, and we shall not be responsible to you for any aspect of those services.  We may permit you to charge any applicable fees for such services to your Account.  You acknowledge and agree that we may receive compensation or otherwise benefit as a result of making such services available to you.   

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7. Managing Your Cards

7.1 Requesting and Replacing Cards

The issuer or Raenest may decide not to grant requests for Cards or limit the number of physical or virtual Cards provided to you. You are responsible for securing Cards, account numbers, and card security features. You will promptly notify us and take appropriate measures to prevent unauthorized transactions when aCard is lost, stolen, breached, or needs to be replaced. In such cases, you may request the issuance of replacement Cards through your Raenest Account. Replacement Cards may have new account numbers that could require you to update the Card on file for any scheduled or recurring payments. You are solely responsible for updating Card information stored with merchants where account numbers have been changed.

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7.2 Permitted and Unauthorized Use

You agree to establish and maintain controls designed to ensure that the Cards are only used by you and your permitted authorized users for bona fide  purposes and in compliance with these Card Terms, any Issuer terms, and applicable law. You are responsible for charges and transactions made by any person given access to the Cards even if they are not the person associated with or named on the Card. Raenest, Issuer, Card Networks, or other intermediary third-party service providers (including merchant acquirers) may deny or reverse Charges for any reason. Issuer is not responsible for any losses, damages, or harm caused by any Charges that are denied or reversed.

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7.3 Lost or Stolen Cards.  

If your Card is lost or stolen or if you think someone may be using your Card or Account without your permission, you must notify us promptly by emailing us at support@raenest.com. You will not be liable for any unauthorized use that occurs after you notify us.  You may, however, be liable for unauthorized use that occurs before receipt of your notice by us. You have an obligation to assist us in our investigation if your Raenest Card is lost or stolen or you believe someone is using your  Card or your Raenest Account without your permission.  

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8. Chargebacks

You are responsible for reviewing your Periodic Statements promptly and identifying any Charges that you believe are unauthorized or that you dispute. If you and a merchant have a dispute regarding a Charge identified on your Periodic Statement, such as delivery of incorrect goods or services or being charged the wrong amount, you should first attempt to resolve the dispute with the merchant. If the dispute is not resolved to your satisfaction or if you believe the Charge is unauthorized, you may initiate a Chargeback through your Raenest Account. You must report any disputed Charge or error no more than 60 days after the disputed Charge is posted on your Periodic Statement. We may require additional details on the transaction and our review of your disputed Charge will be conditioned on you providing all of the information we may require to review the disputed Charge.  

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You understand that the Card is subject to Card Network rules regarding chargebacks. The Card Networks have additional established procedures for resolving chargebacks that may require you to provide further details of the disputed Charge or associated documentation.

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Charges relating to disputed Charges and Chargebacks that are pending resolution may still be due and owing as of the date that payment is due as provided in the applicable Periodic Statement. Chargebacks resolved in your favor will be credited to your Raenest Account on either the current or a future Periodic Statement. We may impose Fees, reduce your spending limits, or suspend access to your Raenest Account or the Services if you fail to pay Charges relating to Chargebacks that are pending resolution on the payment date.

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9. Termination

Subject to applicable law, we may suspend, revoke or cancel your Account privileges, your right to use the Card or deny any transaction, in our sole discretion at any time, with or without cause and with or without giving you notice.  Any termination of credit privileges, whether initiated by us or by you, will not affect any of our rights or your obligations under these Card Terms, including your obligation to repay any amounts you owe us according to the terms of these Card Terms. On our demand or upon termination of credit privileges, you agree to surrender to us or destroy the Card. If you attempt to use the Card after the termination of credit privileges (whether or not we have provided notice of such termination), the Card may be retained by a merchant, ATM or financial institution where you attempt to use the Card. 

10. Relationship with General Termination Rights
This Section 10 is supplemental to, and does not limit, any of our rights under Clause 9 (Termination) or any other provision of this Agreement. We retain the right, at our sole discretion, to suspend, restrict, or terminate your Card or Account access at any time, with or without cause and with or without prior notice, in accordance with applicable law.

10.1 Termination for Excessive Declined Transactions
Your Card may be suspended or terminated where it records five (5) or more declined transactions within any rolling thirty (30) day period due to insufficient funds. For the purposes of this section, a “declined transaction” means any attempted Card Transaction that is rejected at the point of authorization due to insufficient available funds in your Account.

We may, acting reasonably, provide prior notice via your registered email address or in-app notification. However, we reserve the right to take immediate action, including suspension or termination without notice, where such activity is deemed to present a risk to the integrity, security, or proper functioning of the Card program.

10.2 Termination for Card Inactivity
Your Card may be terminated if it remains inactive for a continuous period of six (6) months or more. An “Inactive Card” is a Card on which no Transactions including purchases, ATM withdrawals, or any other Card-initiated activity have been recorded during that period.

Where practicable, we will provide at least thirty (30) days’ prior notice via your registered email address or in-app notification, giving you the opportunity to complete a Transaction and maintain the Card’s active status.

10.3 Risk-Based Suspension or Termination
Without prejudice to Clause 9, we may suspend or terminate your Card immediately, without prior notice, where we reasonably believe it is necessary to Comply with applicable laws, regulations, or regulatory guidance (including AML/CFT and sanctions obligations), Prevent actual or suspected fraud, unauthorised use, or financial crime; Mitigate security risks or protect the integrity of our systems, services, or Card programme; or respond to instructions or requirements from regulators, law enforcement agencies, or Card scheme operators.

10.4 Effect of Termination on Account and Obligations
Termination of your Card under this Section 15, or any other provision of this Agreement, Does not affect your underlying Raenest Account or any funds held therein, does not affect any of your existing obligations, including any amounts owed to us, will result in your Card being deactivated and no longer usable for Transactions.

You agree, upon our request, to cease using the Card immediately and to destroy it or return it to us where required.

10.5 Access to Funds Following Termination
Following Card termination,any remaining balance will remain fully accessible through your Raenest Account via the mobile application or website, you may continue to send, receive, or manage funds in accordance with applicable Account terms, you may request a replacement Card, subject to applicable fees, eligibility criteria, and identity verification requirements.

10.6 Limitation of Liability
To the extent permitted by law, Raenest Inc shall not be liable for any loss, inconvenience, or damage arising from the suspension or termination of your Card, provided such action is taken in accordance with this Agreement and applicable law.

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11. Change of Terms

Subject to applicable law, we may at any time change, add to or delete terms and conditions of these Card Terms, including interest rates and this Change of Terms provision. Such changes may be based on our anti-fraud policies and procedures, your level of compliance with these Card Terms, prevailing economic conditions and/or any other factors. We will give you notice of any change, addition or deletion as required by applicable law. As of the effective date, the changed terms, at our option, will apply to new purchases and the outstanding balances of your Account, to the extent permitted by applicable law.

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12. Default and Remedies

We may consider you in default of these Card Terms if:

• You do not make any payment when it is due;
• Any payment you make is rejected, not paid or cannot be processed;
• You exceed a credit limit;
• A bankruptcy or other insolvency proceeding is filed by or against you;
• We determine that you made a false, incomplete or misleading statement on any of your Account documentation, or you otherwise tried to defraud us; 
• We reasonably believe that you are or may become unable to pay all of your financial obligations; or
• You do not comply with any term of these Card Terms or any other agreement with us.

In the event of your default under these Card Terms, we may, subject to applicable law (including any applicable notice requirement): (a) declare all or any portion of your outstanding Account balance to be immediately due and payable; (b) instead allow you to repay your Account balance by paying the minimum payment due each billing cycle, without waiving any rights under subsection (a); and/or (c) commence a collection action against you and charge you for any court costs and/or any reasonable attorneys’ fees and costs we are charged in connection with such action by any attorney who is not our salaried employee. After a default, interest charges will continue to accrue until your total Account balance, including accrued interest charges, is paid in full, subject to applicable law.

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13. ‍ Delay in Enforcement

We may at any time and in our sole discretion delay or waive enforcing any of our rights or remedies under these Card Terms or under applicable law without losing any of those or any other rights or remedies. Even if we do not enforce our rights or remedies at any one time, we may enforce them at a later date. For example, we may accept late payments without losing any of our rights under these Card Terms. 

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14. Communications and Call Recording.

You authorize Raenest, Issuer and their partners (each of Issuer’s affiliates, agents, assigns, and service providers (collectively, the “Messaging Parties”) to use automatic telephone dialing systems, artificial or prerecorded voice message systems, text messaging systems and automated email systems, or any system capable of storing and dialing telephone numbers to deliver messages relating to these Card Terms, your Account, or your relationship with the Messaging Parties more generally (including but not limited to: messages about upcoming payment due dates, missed payments and returned payments) to any telephone number(s) you provide to the Messaging Parties. You also agree that these messages may deliver prerecorded and/or artificial voice messages. You understand that telephone messages may be played by a machine automatically when the telephone is answered, whether answered by you or someone else, and that these messages may also be recorded by your answering machine.  You also authorize the Messaging Parties to deliver messages to you via mail or email at any addresses you supply to them or that they obtain through any legal means.

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By accepting these Card Terms or using your Card, you acknowledge that you have received, reviewed, and agree to be bound by the Issuer’s E-Sign & Electronic Communications Notice (the “E-Sign Notice”), which is incorporated herein by reference. You consent to receive all disclosures, notices, agreements, and other communications from Issuer and the Messaging Parties in electronic form, in accordance with the E-Sign Notice. You agree that such electronic communications satisfy any legal requirement that such communications be in writing. The E-Sign Notice may be amended by Issuer from time to time, and your continued use of the Card after any such amendment constitutes your acceptance of the amended E-Sign Notice.   

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You understand that anyone with access to your mail, telephone or email account may listen to or read the messages the Messaging Parties leave or send you, and you agree that the Messaging Parties will have no liability for anyone accessing such messages. You further understand that, when you receive a telephone call, text message or email, you may incur a charge from the company that provides you with telecommunications, wireless and/or internet services, and you agree that the Messaging Parties will have no liability for such charges except to the extent required by applicable law. You expressly authorize the Messaging Parties to monitor and record your calls with the Messaging Parties. If any telephone number you have provided to the Messaging Parties changes, or if you cease to be the owner, subscriber, or primary user of any such telephone number, you agree to immediately give notice to the Messaging Party who delivered the messages of such facts so that the Messaging Party can update its records.

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This authorization is part of our bargain concerning these Card Terms, and we do not intend it to be revocable. However, to the extent you have the right to revoke your consent to communications by autodialed calls and text messages to your mobile number under applicable law, you may exercise this right by contacting the applicable Messaging Party directly or by sending a request by email to support@raenest.com] with the subject line “END COMMUNICATIONS.” You may opt-out of receiving most of these messages at any time by sending us a request to support@raenest.com or by responding “STOP” to any text message. To stop emails only, you can follow the opt-out instructions included at the bottom of the Messaging Parties’ emails.

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15.Governing Law

These Card Terms will be interpreted in accordance with the laws of Puerto Rico without regard to conflict-of-law provisions. Judicial proceedings (other than small claims actions) that are excluded from the Arbitration section below must be brought in state or federal court in Puerto Rico, unless we both agree in writing to some other location, and you hereby consent to the venue and personal jurisdiction of such court.

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16.Dispute Resolution & Arbitration

PLEASE READ THIS "DISPUTE RESOLUTION AND ARBITRATION" PROVISION VERY CAREFULLY. IT LIMITS YOUR RIGHTS IN THE EVENT OF A DISPUTE BETWEEN YOU AND ISSUER. RAENEST IS THE TECHNOLOGY PROVIDER FOR THE CARD BUT IS NOT THE ISSUER, CREDITOR OR LENDER. RAENEST IS NOT A PARTY TO THESE CARD TERMS AND HAS NO LIABILITY FOR THE ISSUER’S OBLIGATIONS UNDER IT. HOWEVER, RAENEST IS AN EXPRESS THIRD-PARTY BENEFICIARY OF THESE CARD TERMS WITH RESPECT TO ANY PROVISIONS THAT ALLOCATE RISK, DISCLAIM LIABILITY, LIMIT REMEDIES OR REQUIRE DISPUTES TO BE RESOLVED THROUGH ARBITRATION. ACCORDINGLY, TO THE EXTENT A DISPUTE INVOLVES RAENEST, RAENEST SHALL BE ENTITLED TO INVOKE AND BENEFIT FROM THE SAME PROTECTIONS, LIMITATIONS AND DISPUTE RESOLUTION PROCEDURES AS THE ISSUER. TO THE EXTENT YOU HAVE ANY DISPUTE YOU MAY HAVE WITH Raenest RELATING SOLELY TO SERVICES PROVIDED TO YOU UNDER YOUR SEPARATE USER TERMS WITH RAENEST, SUCH DISPUTES WILL BE GOVERNED EXCLUSIVELY IN ACCORDANCE WITH THE RAENEST USER TERMS.

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Binding Arbitration:

(a) You and Issuer agree that any and all past, present and future Disputes (defined below) shall be determined by arbitration, unless your Dispute is subject to an exception to this agreement to arbitrate set forth below. You and Issuer further agree that any arbitration pursuant to this section shall not proceed as a class, group or representative action. The award of the arbitrator may be entered in any court having jurisdiction. “Dispute” means any dispute, claim, or controversy between you and Issuer that arises out of or relates to (i) these Card Terms (including any addenda hereto or other terms incorporated herein by reference), (ii) the breach, termination, enforcement, interpretation or validity hereof, including the determination of the scope or applicability of the agreement to arbitrate hereunder, or (iii) any Services (including, without limitation, the Raenest Card).

(b) This agreement to arbitrate shall be construed under and be subject to the Federal Arbitration Act, notwithstanding any other choice of law set out in these Card Terms.

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Arbitration Procedure:

(a) Before filing a claim against Issuer, you agree to try to resolve the Dispute informally by providing written notice to Issuer of the actual or potential Dispute. Similarly, Issuer will provide written notice to you of any actual or potential Dispute to endeavor to resolve any claim we may possess informally before taking any formal action. The party that provides the notice of the actual or potential Dispute (the "Notifying Party") will include in that notice (a "Notice of Dispute") your name, the Notifying Party's contact information for any communications relating to such Dispute, and sufficient details regarding such Dispute to enable the other party (the "Notified Party") to understand the basis of and evaluate the concerns raised. If the Notified Party responds within ten (10) business days after receiving the Notice of Dispute that it is ready and willing to engage in good faith discussions in an effort to resolve the Dispute informally, then each party shall promptly participate in such discussions in good faith.

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(b) If, notwithstanding the Notifying Party's compliance with all of its obligations under the preceding paragraph, a Dispute is not resolved within thirty (30) days after the Notice of Dispute is sent (or if the Notified Party fails to respond to the Notice of Dispute within ten (10) business days), the Notifying Party may initiate an arbitration proceeding as described below. If either party purports to initiate arbitration without first providing a Notice of Dispute and otherwise complying with all of its obligations under the preceding paragraph, then, notwithstanding any other provision of these Card Terms, the arbitrator(s) will promptly dismiss the claim with prejudice and will award the other party all of its costs and expenses (including, without limitation, reasonable attorneys' fees) incurred in connection with such Dispute.

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(c) You and Issuer each agree to resolve any Disputes that are not resolved informally as described above through final and binding arbitration as discussed herein, except as set forth under Section 12.3 below. You and Issuer agree that the American Arbitration Association ("AAA") will administer the arbitration under its Consumer Arbitration Rules (the "Rules"). The Rules are available at www.adr.org or by calling the AAA at 1-800-778-7879. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a general Demand for Arbitration.) Arbitration will proceed on an individual basis and will be handled by a sole arbitrator. The single arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the parties from the AAA's roster of arbitrators. If the parties are unable to agree upon an arbitrator within fourteen (14) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules. The arbitrator(s) shall be authorized to award any remedies, including injunctive relief, that would be available to you in an individual lawsuit, subject to any effective and enforceable limitations of liability or exclusions of remedies set forth herein. Notwithstanding any language to the contrary in this paragraph, if a party seeks injunctive relief that would significantly impact other Issuer users as reasonably determined by either party, the parties agree that such arbitration will proceed on an individual basis but will be handled by a panel of three (3) arbitrators. Each party shall select one arbitrator, and the two party-selected arbitrators shall select the third, who shall serve as chair of the arbitral panel. That chairperson shall be a retired judge or an attorney licensed to practice law and with experience arbitrating or mediating disputes. In the event of disagreement as to whether the threshold for a three-arbitrator panel has been met, the sole arbitrator appointed in accordance with this Section shall make that determination. If the arbitrator determines a three-person panel is appropriate, the arbitrator may -- if selected by either party or as the chair by the two party-selected arbitrators -- participate in the arbitral panel. Except as and to the extent otherwise may be required by law, the arbitration proceeding and any award shall be confidential.  

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(d) You and Issuer further agree that the arbitration will be held in the English language in New York, New York, or, if you so elect, all proceedings can be conducted via videoconference, telephonically or via other remote electronic means.  

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(e) Filing costs and administrative fees shall be paid in accordance with the AAA Rules; provided that the prevailing party will be entitled to recover its reasonable attorneys' fees, expert witness fees, and out-of-pocket costs incurred in connection with the arbitration proceeding, in addition to any other relief it may be awarded.  

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(f) You and Issuer agree that, notwithstanding anything to the contrary in the Rules, the arbitration of any Dispute shall proceed on an individual basis, and neither you nor Issuer may bring a claim as a part of a class, group, collective, coordinated, consolidated or mass arbitration (each, a "Collective Arbitration"). Without limiting the generality of the foregoing, a claim to resolve any Dispute against Issuer will be deemed a Collective Arbitration if (i) two (2) or more similar claims for arbitration are filed concurrently by or on behalf of one or more claimants; and (ii) counsel for the claimants are the same, share fees or coordinate across the arbitrations. "Concurrently" for purposes of this provision means that both arbitrations are pending (filed but not yet resolved) at the same time.

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TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER YOU NOR ISSUER SHALL BE ENTITLED TO CONSOLIDATE, JOIN OR COORDINATE DISPUTES BY OR AGAINST OTHER INDIVIDUALS OR ENTITIES, OR ARBITRATE OR LITIGATE ANY DISPUTE IN A REPRESENTATIVE CAPACITY, INCLUDING AS A REPRESENTATIVE MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. IN CONNECTION WITH ANY DISPUTE, ANY AND ALL SUCH RIGHTS ARE HEREBY EXPRESSLY AND UNCONDITIONALLY WAIVED. Without limiting the foregoing, any challenge to the validity of this paragraph shall be determined exclusively by the arbitrator.

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Small Claims:

Notwithstanding your and Issuer’s agreement to arbitrate Disputes, You and Issuer retain the right to bring an individual action in small claims court.

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Class Waiver:  

To the extent applicable law permits, any dispute arising out of or relating to these Card Terms, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action. Notwithstanding any other provision of these Card Terms or the AAA Rules, disputes regarding the interpretation, applicability, or enforceability of this class waiver may be resolved only by a court and not by an arbitrator. If this waiver of class or consolidated actions is deemed invalid or unenforceable, neither party is entitled to arbitration.

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No Jury Trial:

If for any reason a claim or dispute proceeds in court rather than through arbitration, each party knowingly and irrevocably waives any right to trial by jury in any action, proceeding or counterclaim arising out of or relating to these Card Terms.

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Venue and Jurisdiction for Judicial Proceedings: 

Except as otherwise required by applicable law or provided in these Card Terms, in the event that the agreement to arbitrate is found not to apply to you or your Dispute, you and Issuer agree that any judicial proceeding may only be brought in a court of competent jurisdiction in Puerto Rico. Both you and Issuer irrevocably consent to venue and personal jurisdiction in Puerto Rico; provided that either party may bring any action to confirm an arbitral award in any court having jurisdiction.

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Confidentiality:

The existence of all information regarding any Dispute will be held in strict confidence by the parties and will not be disclosed by either party except as reasonably necessary in connection with the conduct of the arbitration or the confirmation or enforcement of any arbitral award. Any such permitted disclosure will, to the maximum extent reasonably practicable, be made subject to obligations of confidentiality at least as stringent as the provisions of this paragraph. If any disclosure of information regarding any Dispute is required under applicable law, the parties shall reasonably cooperate with one another to obtain protective orders or otherwise to preserve the confidentiality of such information.

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17.Survival

The following provisions of these Card Terms shall survive any termination or expiration of these Card Terms and shall remain in full force and effect until all of your obligations to us have been fully and finally satisfied: (a) all of your payment obligations and our right to collect all amounts owed by you; (b) all security interest, collateral, and setoff provisions, including our rights in any Collateral; (c) any indemnification obligations; (d) the limitation of liability provisions; (e) the disclaimer of warranties provisions; (f) the dispute resolution and arbitration provisions, including the class waiver; (g) our communications and contact rights; (h) our assignment rights; (k) any waiver provisions; (l) all representations and warranties made by you; (m) any accrued rights, remedies, or causes of action in favor of either party; and (n) any other provision that by its nature or express terms is intended to survive.  

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18. Severability

If any provision of these Card Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent, or if such modification is not possible, such provision shall be severed from these Card Terms. The remaining provisions shall remain in full force and effect.

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Notwithstanding the foregoing paragraph, in the event that a court finds the prohibition of Collective Arbitration in Section 16 to be invalid or unenforceable, then all provisions in Section 16 shall be deemed void, except for any portion of any provision in Section 16 related to the resolution of Disputes through litigation in court.

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19. Assignment

These Card Terms will be binding on, and benefit, any of your and our successors and assigns. You may not transfer your Account or your Agreement to someone else without our written permission. We may transfer your Account, these Card Terms, or any of our rights or obligations therein, to another company or person at any time, without your permission and without prior notice to you. If we do, they will take our place under these Card Terms. You must pay them and perform all of your obligations to them and not us. If you pay us after you are informed or learn that we have transferred your Account or this Agreement, we can handle your payment in any way we think is reasonable. This includes returning the payment to you or forwarding the payment to the other company or person.

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20. Entire Agreement

These Card Terms constitute the entire agreement between you and Issuer regarding the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, representations, and communications whether written or oral, regarding such subject matter.

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21. Force Majeure

We  shall not be liable for any delay or failure to perform any obligation under these Card Terms to the extent that such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, epidemics or pandemics, internet or telecommunications failures, or failures of third-party service providers.

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22. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

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23. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ISSUER, ITS AFFILIATES, OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, OR LICENSORS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER SIMILAR DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY, WHETHER ARISING IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE. IN NO EVENT SHALL ISSUER’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR YOUR ACCOUNT EXCEED THE LESSER OF (A) YOUR ACTUAL DIRECT DAMAGES PROVEN OR (B) THE TOTAL AMOUNTS PAID BY YOU IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

24. Indemnity 

You will indemnify and defend Issuer, its affiliates, and its partners, directors, officers, employees, agents, trustees, administrators, managers, advisors, and representatives (each an “Indemnitee”) against, and hold each Indemnitee harmless from, any and all claims, litigation, investigations, proceedings, losses, damages, fines, penalties, liabilities, settlements, costs, fees, and expenses incurred by any Indemnitee or asserted against any Indemnitee by any person arising out of, in connection with, related to, or as a result of your (i) breach of any of the representations, warranties, or covenants contained in these Card Terms; or (ii) gross negligence, fraud, or violation of any applicable law or rights of any third-party. Issuer may defend any claim subject to indemnification hereunder, using counsel of its choice, and you will pay or promptly reimburse Issuer for the reasonable fees of such counsel and all related costs and reasonable expenses. If you are a user from a jurisdiction that does not allow certain indemnification obligations, you agree that this indemnity is intended to be as broad as permitted under the laws of such jurisdiction.

Consumer Ach Authorization And Agreement

I acknowledge that the “Transfer Funds” feature allows me to electronically transfer funds via the Automated Clearing House (“ACH”) between my eligible account(s) and my external account(s) at other financial institutions (“External Account(s)”) once I have successfully registered my External Account(s). This includes:

• One-time on-demand transfers, which allow me to initiate multiple, non-recurring, individual transfers based on the transfer date and dollar amount that I request through the Transfer Funds feature of Online and Mobile Banking from time to time;
• Recurring transfers, which allow me to initiate recurring transfers of a set dollar amount at regular intervals that I have established through the Transfer Funds feature of Online and Mobile Banking; and/or
• Other ACH transfer features that Raenest Inc may make available.

Subject to the terms of the Transfer Funds feature and the terms of my other agreements with Raenest Inc, I hereby authorize Raenest Inc to initiate electronic credit/debit entries to my eligible Raenest Inc account(s) and each registered External Account indicated previously for (a) various amounts at varying times by making on-demand transfers pursuant to my instructions, and/or (b) fixed amount at the frequency I have selected by making recurring transfers pursuant to my instructions (a “Preauthorized Transfer”). If any transfer date falls on a weekend or bank holiday, I understand and agree that the transfer may be executed on the next business day, or as soon as reasonably possible at the discretion of Raenest Inc.

I hereby represent and warrant that I have all necessary right, power and authority to debit and credit my Raenest Inc account and any External Account(s) registered, and that all information or instructions that I provide to Raenest Inc in relation to any ACH transfer is complete and accurate.  I agree that ACH transactions I authorize comply with all applicable law.

Should an incorrect amount be withdrawn from or deposited to my External Account(s) or my Raenest Inc account(s), I authorize Raenest Inc to correct the error by debiting/crediting my External Account(s) or my Raenest Inc account(s).

This authorization is to remain in full force and effect until Raenest Inc has received written notification from me of its termination in such a time and in such a manner as to afford Raenest Inc a reasonable opportunity to act on it. For Preauthorized Transfers, I understand that it is my responsibility to contact Raenest Inc to stop or cancel a Preauthorized Transfer at least three business days prior to the following scheduled payment.  In either case, I will send my notice to: payment@raenet.com.

I acknowledge that the origination of ACH transactions must comply with the provisions of applicable law and the rules of the National Automated Clearing House Association (NACHA). I request the financial institution that holds my External Account(s) to honor all transfers initiated in accordance with this authorization form.

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Raenest Terms of Use

Last modified: February 2025

Please read these Terms of Service (“Terms”), which set forth the legally binding terms and conditions between you and Raenest, Inc. and its affiliates (collectively "Raenest," "we," or "us"). It governs your access to and the use of Raenest’s website, mobile application and the services provided by Raenest.

Our collection and use of your personal information in connection with your use of our services are described in our Privacy Policy.

Your access to use our services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, business owners, and any other person who accesses or uses our services.

Our website is not directed at you if we are prohibited by any law of any jurisdiction from making the information on our website available to you and is not intended for any use that would be contrary to your local law or regulation.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms then, you may not access our services.

1. Definitions

In these Terms, ‍

“Account”. means a unique account registered with the details  of the User and which contains details of the User’s transactions/operations on the Platform (as defined below).

“Applicable Laws” means all applicable regulations, laws, codes, guidelines, policies, rules, and directives of any competent regulatory authority in the Federal Republic of Nigeria.

“Platform” means collectively Raenest’s website and other related applications provided by Raenest.

“Raenest " refers to Raenest entities operating through independent legal entities,

including but not limited to

Raenest, Inc.,

Raenest Inc Canada.

and Raenest Technology Solutions

Service Ltd

“Service(s)” means all products and services provided to you by Raenest and as described in clause 5 of these Terms.

“User” means persons, businesses, and visitors who access the Service(s).

2. Acceptance of Terms

The Service is offered subject to acceptance of all the terms and conditions contained in these Terms and all other operating rules, policies, and procedures that may be published on the Platform, which are incorporated by reference, including operating rules, policies, and procedures of third-party service providers to the Platform that are referenced herein. These Terms apply to every user of the Service(s).

In addition, some Services offered through the Platform may be subject to additional terms and conditions adopted by the Platform. Your use of those Services is subject to those additional terms and conditions, which are incorporated into these Terms by this reference.

Raenest reserves the right, at its sole discretion, to modify or replace these Terms from time to time by posting the updated terms on the Platform. It is your responsibility to check the Terms periodically for changes. If you object to any such changes, your sole recourse will be to cease using the Platform and the Service. Your continued use of the Service following the posting of any changes to the Terms will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Raenest reserves the right to change, suspend, or discontinue the Service (including, but not limited to, the availability of any feature, database, or content) at any time for any reason. Raenest may also impose limits on certain features and Services or restrict your access to parts of or the entire Platform without notice or liability.

3. Eligibility:

Raenest Business Account

1. 1. Eligible Entities: Only entities meeting the criteria listed in this section are eligible to apply for a Raenest business account.
2. 2. Registered companies: Companies organised and registered in the United States, United Kingdom, Canada, Nigeria, Kenya, and Europe (e.g., C-corps, S-corps, LLCs, LLPs, Ltd, etc.).
3. 3. Ineligible Entities: unincorporated partnerships are prohibited from opening a Raenest Business Account.
4. 4. Commercial Nature Acknowledgment: By utilizing Raenest Services, you acknowledge that certain consumer protection laws (e.g., the Electronic Funds Transfer Act or Regulation E) and consumer-specific rules (e.g., NACHA rules specific to consumers) do not apply to your use of the Services and transactions conducted using your Raenest Account.
5. Raenest Personal Account:

1. 1. Only individuals who are legal residents of the United States, Nigeria, Kenya, Ghana Uganda, South Africa, Egypt and the United Kingdom are eligible to apply for a Raenest personal account.
2. 4. Account Requirements:
3. Raenest Business Account

1. 1. Representation and Warranties: By applying for a Raenest Business Account, the Company (inclusive of any natural person applying on behalf of the Company) represents and warrants that:
   1. 1. The Company is a business entity (e.g., C-corp, S-corp, LLC, Ltd, Pty).
   2. 2. The Company is duly organized and registered in the United States, United Kingdom, Canada, Nigeria, Kenya, and Europe.
   3. 3. The Company is in good standing under the laws of the incorporating country.
   4. 4. The Company possesses a valid Tax ID.
   5. 5. The Company is not engaged in, and will not engage in, any Prohibited Activities.
2. 2. Applicant Representation: The natural person submitting the Company's application:
   1. 1. Is an authorized representative of the Company.
   2. 2. Is not, and is not affiliated with, a Prohibited Person.
   3. 3. Is authorized to submit the application and all required information on behalf of the Company and enter into binding agreements on behalf of the Company.
   4. 4. Information Accuracy: All information provided to Raenest must be current, accurate, and complete.
3. 3. Account Usage: The Company and its Entities will use Raenest Account(s) exclusively for business purposes and not for any personal, family, or household use.
4. Raenest Personal Account:

1. 1. Age requirement: You must be an individual and at least 18 years old to use Raenest Service.
2. 2. One Raenest Account, one Profile: You may only open one Raenest Account and one profile.
3. 3. Transaction Ownership: All activities within a Raenest Account or profile are attributed to the user. By utilizing the Services, you agree to solely conduct transactions for your own account, refraining from representing any other entity. Access to the Services or your Raenest Account by third parties is strictly prohibited.
4. 4.1 Required Information:

1. 1. Company Data Provision: To apply for and maintain a Raenest Account and access the Services, you must provide Company Data. This includes but is not limited to the registered business name, business address, ownership details, contact information (email, phone number), tax identification number, nature of the business, financial information, details for Linked Accounts and External Accounts, and other required or requested business or personal information.
2. 2. Personal Data Requirement: You may also be required to provide Personal Data, including names, contact information, personal addresses, social security numbers, and dates of birth of Beneficial Owners and Control Persons. Documentary information such as organizational documents, certificates of registration, proof of address, or personal identification may also be required.
3. 3. Data Accuracy Obligation: You are responsible for keeping all Company Data and Personal Data current, complete, and accurate throughout the application process. Additional information may be requested at any time for assessment of the Company's financial condition, verification purposes, or other legitimate business purposes.
4. 4. Compliance with Regulations: To comply with U.S. federal law regarding terrorism funding and money laundering activities, financial institutions must obtain, verify, and record Company Data and Personal Data identifying companies and their Beneficial Owners and Control Persons. You agree to provide the required information to open and maintain your Raenest Account and agree to keep such information current. This information may be shared with Service Partners and Third-Party Service Providers for compliance purposes.
5. 4.2 Account Verification:

1. 1. Reliance on Provided Information: Raenest, its Service Partners, and Third-Party Service Providers rely on the accuracy of the information provided during the opening and maintenance of your Raenest Account. You may be required to verify previously provided information or provide additional information during the application process or while receiving certain Services.
2. 2. Data Consent and Authorization: You acknowledge the requirement to obtain appropriate consent and authorization from any person whose Personal Data you provide to Raenest.
3. 3. Use of Company Data and Personal Data: Raenest may use and provide Company Data and Personal Data to Service Partners and Third-Party Service Providers to validate provided information and determine eligibility for the Services.
4. 4. Application Approval: Raenest reserves the right to approve or deny your application for a Raenest Account or a particular Service. Provisional, limited access may be granted while your application is pending additional review. Raenest may deny your application or interrupt provision of the Services if the provided information is deemed incomplete, inaccurate, or out of date.
5. 5. Scope of Raenest’s Services
6. Raenest operates through independent legal entities based in Canada, Delaware (United States), and Nigeria, along with their respective affiliates. While these entities are affiliated and operate under the unified Raenest brand and website (www.raenest.com), they remain legally distinct and separate. Each entity is independently responsible for delivering specific products and services in  adherence to the compliance and regulatory requirements of its respective jurisdiction. Sometimes some of these entities may be duly authorised to provide services to, for, or on behalf of the other entities.
7. By using our Services, you enter into a contract with Raenest under these Terms. Raenest’s services include but are not limited to, the following:

1. 1. The provision of staffing solutions including contract creation, employee onboarding, and payroll and tax services.
2. 2. The creation of corporate and individual Accounts for Users.
3. 3. Payment card services
4. 4. In-bound international money transfer transactions
5. 5. Cross-border personal money transfer services
6. 6. The provision of financial management services including account, invoicing, wallet services, cards and expenses management.
7. Raenest shall not, in the absence of an express written agreement to the contrary, be a party to contracts between Users. Each User shall be at liberty to review the underlying terms and conditions prior to execution and performance.
8. Subject to the following conditions which may be changed unilaterally, all our Services can be accessed through our website:

• ● To access our Services, Users are required to sign up on the Platform and create an Account by providing their email addresses and setting up a password. Each User will be also required to select an Account (corporate or individual) tailored to their needs and the Services we provide. Users will subsequently be required to provide the necessary information for the creation and their use of the Account.
• ● Each User granted access to use the Platform has a responsibility to ensure that no third party shall gain access to the User’s Account information.
• ● Raenest may make access to the Platform and the Services, or certain areas or features of the Platform, subject to certain conditions or requirements, such as meeting specific eligibility criteria.
• ● You must be at least 18 years old and able to enter into legally binding contracts to access and use our Services. By accessing or using the Platform, you represent and warrant that you are 18 or older and have the legal capacity and authority to enter into a contract.
• Raenest does not assume any responsibility for the confirmation of any User’s identity or ownership of a business. Notwithstanding the above, for the purposes of transparency and as permitted by Applicable Laws, we may ask Users to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of the Users and their ownership of the businesses.
• You agree to strictly observe the security and authentication procedures of the Platform and you will log out from the Platform at the end of every visit.
• When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account on our Platform and the Service.
• 6. Information

1. 1. You agree to grant Raenest an irrevocable right to collect and use any information you provide Us, or we collect from You, for the specific purpose of providing you with our services.
2. 2. You hereby agree and authorise us to verify the information provided by you to us against your information including but not limited to your phone number, date of birth, Identification (I.D) card, or Passport Number, business registration details and contact information, and any other information that will enable us to identify your or your business and comply with the regulatory “Know Your Customer” (KYC) requirements in your country.
3. 3. Raenest reserves the right to request for further information from you pertaining to you or the creation of your Account at any time. Failure to provide such information within the time required by Raenest may result in Raenest declining to accept your request or a delay in the creation of your Account.
4. 4. You consent that we may disclose and or transfer your information to third parties or any other entity we deem necessary to perform our obligations to you under this Agreement.
5. 5. All other provisions regarding the use of your personal information are contained in our Privacy Policy.
6. 7. Submissions
7. If you submit to us or post through our Services any business information, testimonial, comment, review, suggestion, or any work of authorship (collectively a “submission”), including without limitation, submissions about any of our products or services, you agree that such submissions may be used by us in any manner. Please do not make or send any submission to us that you consider containing confidential or proprietary information. No submission sent to us shall be treated or considered as confidential information.
8. By submitting or sending a submission to us, you:

1. 1. represent and warrant to us that the submission is original to you, that no other party has any rights thereto, and that any moral rights in such submission have been waived; and
2. 2. that you grant to us a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sublicensable right and license to use, reproduce, publish, distribute, display, translate, summarise, modify and adapt such submission (in whole or in part) and or/to incorporate it in other works in any form, media, or technology now known or later developed, in our sole discretion, with or without your name.
3. 8. Users’ Representations & Warranties
4. Representations and warranties are statements and promises made by you to Raenest, which we rely on as being accurate in our dealings with you. You make the following representations and warranties to us at the time of agreeing to these Terms and every time you use our Services;

1. 1. you are over the age of 18 (eighteen) years
2. 2. you are of sound mind and have the capacity to enter into a legally binding contract;
3. 3. all personal information that you provide about yourself is accurate and true to the best of your knowledge;
4. 4. all information that you provide about you and your business is accurate and true;
5. 5. all information that you provide about your properties is accurate and true;
6. 6. you shall not create more than one account or create an account for anyone other than yourself (with the exception of accounts created for corporate organisations); and
7. 7. you are not breaching any Applicable Laws or regulations that are applicable to you or any company, or legal entity.  
8. 9. Payment

1. 1. All Users shall be required to provide some financial information for our payment service providers. Each User warrants to provide complete and accurate payment information.
2. 2. Payments to Raenest shall be made through any of the stipulated payment gateways provided on the Platform. Raenest shall use the payment methods you provide, and payments shall be processed in the applicable currency.
3. 3. Payments processed by Raenest shall include any applicable taxes and additional fees including currency conversion costs which shall be borne by the User.
4. 4. Raenest shall notify you of the applicable price for the Service and reserves the right to adjust its pricing where necessary.
5. 5. By providing your credit card or other payment information accepted by our payment service providers, you expressly agree that we are authorised to charge the relevant fees for your use of the Service, together with any applicable taxes.
6. 6. Raenest utilises a third-party payment processor to link your payment card to the platform. Payment processing and other services related to your use of the platform are subject to the privacy policies, terms, and conditions of the payment processor and your credit card issuer, in addition to these Terms.
7. 7. Raenest strives to ensure the payment services are always available, but cannot guarantee uninterrupted access or guarantee the absence of errors or viruses. Raenest shall not be responsible for errors or liabilities resulting from errors made by the payment processor or third parties.
8. 8. Raenest reserves the right to review transactions and request for further details on a transaction. In the event of a review, the funds relevant to the reviewed transaction shall be retained by Raenest until the review is completed.
9. 9. Where a reviewed transaction fails to meet the requirements for approval, the funds shall be returned to the sender, net of applicable refund fees.
10. 10. In the event of a chargeback, your account balance may temporarily display as zero. However, any negative balance resulting from the chargeback must be cleared by depositing additional funds. You will be notified of any debit  chargebacks, and the negative balance will remain tracked until resolved.
11. 11. If you disagree with any payment transaction, you can submit such a complaint within 30 (thirty) days of the payment transaction (“Dispute Period”).
12. 10. Intellectual Property

1. 1. The Service and all rights in our product name, trade names, logos, service marks, slogans, product packaging, its original content, features and functionality are and will remain the exclusive property of Raenest. Our trademarks may not be used in connection with any product or service without our prior written consent.
2. 2. Raenest may, at its sole discretion, enable Users to (i) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the Platform ("User Content"); and (ii) access and view User Content and any content that Raenest itself makes available on or through the Platform, including proprietary content and any content licensed or authorized for use by or through Raenest from a third party ("Raenest’s Content" and together with User Content, "Collective Content").
3. 3. You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Platform or Collective Content, except to the extent that you are the legal owner of certain User Content or as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Raenest or its licensors, except for the licenses and rights expressly granted in these Terms.
4. 4. Subject to your compliance with these Terms, Raenest grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to access and view any Collective Content made available on or through the Platform and accessible to you, solely for your personal and non-commercial use.
5. 5. Users shall not directly or indirectly: (i) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Service, except to the extent applicable laws specifically prohibit such restriction; (ii) modify, translate, or otherwise create derivative works of any part of the Service; or (iii) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder.
6. 11. Prohibited Activities

1. 1. You shall not use the Platform for any purpose that is prohibited by these Terms. You are responsible for all of your activity in connection with the Service. Violation of our rules may result in the termination and cancellation of your Account. You acknowledge and agree that we may terminate any Raenest Account at any time for any reason (including, but not limited to, our independent assessment or the receipt of claims or allegations from third parties or authorities).
2. 2. Users shall not utilise the Platform or the Services for any illegal purpose.
3. 3. You are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Services. In connection with your use of the Platform, you will not and will not assist or enable others to:

• ● breach or circumvent any applicable laws or regulations, agreements with third-parties, third-party rights, or our Terms;
• ● use the Platform or any content therein for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies endorsement, partnership or otherwise misleads others as to your affiliation with Raenest;
• ● copy, store or otherwise access or use any information, including personally identifiable information about any other User, contained on the Platform in any way that is inconsistent with Raenest’s Privacy Policy or these Terms or that otherwise violates the privacy rights of Users or third parties;
• ● use the Platform in connection with the distribution of unsolicited commercial messages ("spam");
• ● use the Platform with the intention to circumvent any subscription fees or for any other reason;
• ● request, accept or make any payment for orders outside of the Platform. If you do so, you acknowledge and agree that you: (i) would be in breach of these Terms; (ii) accept all risks and responsibility for such payment, and (iii) hold Raenest harmless from any liability for such payment;
• ● discriminate against or harass anyone on the basis of race, tribe, origin, religion, gender, physical or mental disability, medical condition, marital status, or age, or otherwise engage in any abusive or disruptive behaviour;
• ● use, display, mirror or frame the Platform or Collective Content, or any individual element within the Platform, Raenest’s name, any trademark, logo or other proprietary information belonging to Raenest, or the layout and design of any page or form contained on a page in the Platform, without Raenest’s express written consent;
• ● dilute, tarnish or otherwise harm Raenest’s brand in any way, including through unauthorised use of Collective Content, registering and/or using derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to Raenest’s domains, trademarks, taglines, promotional campaigns or Collective Content;
• ● use any robots, spider, crawler, scraper or other automated means or processes to access, collect data or other content from or otherwise interact with the Platform for any purpose;
• ● avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented by Raenest or any of Raenest’s providers or any other third party to protect the Platform;
• ● attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Platform;
• ● take any action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of the Platform;
• ● violate or infringe anyone else’s rights or otherwise cause harm to anyone.

1. 4. You acknowledge that Raenest has no obligation to monitor the access to or use of the Platform by any User or to review, disable access to, or edit any User Content, but has the right to do so to (i) operate, secure and improve the Platform (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Users’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) respond to User Content that it determines is harmful or objectionable; or (v) as otherwise set forth in these Terms. Users agree to cooperate with and assist Raenest in good faith, and to provide Raenest with such information and take such actions as may be reasonably requested by Raenest with respect to any investigation undertaken by Raenest or a representative of Raenest regarding the use or abuse of the Platform.
2. 12. Your Responsibilities

1. 1. You are responsible for checking, confirming and satisfying yourself as to the accuracy of any information provided on our Platform.
2. 2. You are responsible for ensuring that you act in good faith towards other parties.
3. 13. Links to Other Websites

1. 1. The Platform may contain links to third-party websites or services that are not owned or controlled by Raenest.
2. 2. Raenest has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Raenest shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
3. 14. Termination

1. 1. We may terminate or suspend our Service to you immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
2. 2. Upon termination, your right to use the Platform and our Service will immediately cease. If you wish to terminate your Account, you may simply send an email to.
3. 15. Indemnity
4. You agree to indemnify and hold harmless Raenest, its affiliates and subsidiaries, its officers, directors, employees and agents, against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest penalties and legal and other reasonable professional costs and expenses) suffered or incurred as a result of:

1. 1. your fraudulent or illegal use of the Services or the Platform;
2. 2. your negligence or any default by you of any of these Terms;
3. 3. any inaccurate or incomplete information that you have knowingly provided to us;
4. 4. you allowing any other person to access your Account either with your permission or as a result of your failure to keep your username and password private;
5. 5. any claim made against you for actual or alleged infringement of Raenest’s Intellectual Property or any actual or alleged infringement of a third party’s Intellectual Property arising out of or in connection with our Services or your use of the Platform.
6. 16. Limitation of Liability
7. In no event shall Raenest, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:  

1. 1. your use of the Platform or the Services or your inability to use the Platform or the Services;
2. 2. any conduct or content of any third party on the Platform;
3. 3. any unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose;
4. 4. any legal proceedings between the you and any third parties.
5. 17. Disclaimer

1. 1. Your use of the Service is at your sole risk. The Platform is provided on an “AS IS” and “AS AVAILABLE” basis. The Platform is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
2. 2. Raenest, its subsidiaries, affiliates, and its licensors do not warrant that a) the Platform will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Platform is free of viruses or other harmful components; or d) the results of using the Platform will meet your requirements.
3. 18. Governing Law

1. 1. These Terms shall be governed and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.
2. 2. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
3. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
4. 19. Dispute Resolution

1. 1. Any disputes arising under or in connection with the validity, interpretation and performance of this Terms between you and Raenest or between Raenest and any third party that cannot be resolved amicably by the parties through negotiation within 30 (thirty) days shall be resolved by Arbitration at the Lagos Court of Arbitration (LCA) before a single arbitrator in accordance with the Arbitration and Conciliation Act, Cap A18, Laws of the Federation of Nigeria.
2. 2. The Parties shall endeavour in good faith to mutually agree on the selection of an arbitrator. If the Parties cannot mutually agree on the selection of an arbitrator within ten (10) days of the request, they shall apply to the LCA to appoint an arbitrator. Arbitration proceedings shall be conducted in Lagos. The arbitrator will be requested to render an award within ninety (90) days and to provide, in writing the reasoning for the award. The decision of any such arbitrator shall be final and binding on the parties.
3. 3. Each party shall bear its cost in connection with the Arbitration and the arbitrator’s fees shall be split equally between both parties.
4. 20. Force Majeure
5. Raenest shall not be liable for failure to perform, or for delay in performing its obligations hereunder if such failure or delay shall be due to natural disasters, war, riot, civil commotion, weather, pandemics, epidemics, labour disputes, failure of sub-contractors or any other cause beyond its reasonable control and whether or not of a similar nature to the foregoing.
6. 21. Feedback
7. We welcome and encourage you to provide feedback, comments and suggestions for improvements to Raenest’s Platform or Services. You may submit your feedback by emailing us at hello@raenest.com. Any feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting your feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.
8. 22. Changes to Terms
9. Raenest reserves the right, in its sole discretion, to update the Terms to reflect changes. In the event of changes, we will provide you with reasonable notice via e-mail (to registered Users) and pop-up messages displayed on the Platforms in advance of the effective date of the update.
10. By continuing to use our Services after the effective date of the changes which shall take effect automatically, you accept the updated Terms. If you do not agree to the updated Terms, kindly refrain from using the Services by or before the effective date of the changes.
11. We will also update the “Last Updated” date at the bottom of these Terms.
12. 23. Contact Us
13. If you have any questions about these Terms, please contact us at support@raenest.com.
14. This document was last updated in February 2025

‍

Regent Policies & Agreements

Last modified: April 2024

We've partnered with Regent Bank to offer you banking services, such as your debit card and demand deposit account. By creating a Raenest account, you have consented to adhere to the policies, agreements, and disclosures mandated by Regent Bank

Commercial Deposit Account Agreement

Consumer Deposit Account Agreement

Commercial Debit Card  Agreement

Consumer Debit Card  Agreement

‍

Last modified: April 2024

We've partnered with Regent Bank to offer you banking services, such as your debit card and demand deposit account. By creating a Raenest account, you have consented to adhere to the policies, agreements, and disclosures mandated by Regent Bank

Commercial Deposit Account Agreement

Consumer Deposit Account Agreement

Commercial Debit Card  Agreement

Consumer Debit Card  Agreement

‍

Effective Date: October 8, 2025

These Terms and Conditions (“Terms”) govern the use of the Raenest Upwork Fasttrack Payments feature (“Fasttrack” or “Service”) provided by Raenest Inc. (“Raenest”, “we”, “our”, or “us”). By opting in to use this feature, you (“User”, “you”, or “your”) agree to these Terms in full.

1. Overview of the Service

The Fasttrack feature allows eligible Raenest users to access funds from their Upwork earnings before the payment is fully settled by Upwork. Once your verified Upwork account is connected to your Raenest profile, Raenest may advance funds based on your pending Upwork balance.

This feature is designed to help freelancers and contractors access cash faster while the actual payout from Upwork is still processing.

2. Eligibility

To qualify for Fasttrack, you must:

• - Have a verified Raenest account in good standing.
  
  
• - Successfully connect your Upwork account to Raenest.
  
  
• - Have a consistent Upwork transaction history showing legitimate and completed work.
  
  
• - Comply with all Raenest and Upwork terms of service.
  

Raenest reserves the right to deny, suspend, or revoke access to this feature at any time and at its sole discretion.

3. Advance Limits

The maximum eligible amount for Fasttrack is:

• - Up to $1,500 (USD) on weekdays (Monday to Friday).
  
  
• - Up to $500 (USD) on weekends (Saturday and Sunday).
  

Amounts exceeding these limits will not qualify for early access until the Upwork payment fully settles.

4. Settlement and Payment Risk

When you receive funds through Fasttrack:

• - Raenest is advancing you money based on your expected Upwork payout.
  
  
• - Once the actual payment from Upwork is received, Raenest automatically reconciles the balance.
  
  If, for any reason, Upwork reverses, delays, or fails to release the expected payment after Raenest has already advanced funds to you:

• - You remain fully responsible for repaying the advanced amount to Raenest.
  
  
• - Raenest may deduct the outstanding amount from your future Upwork settlements, Raenest wallet, or any linked funding sources.
  
  
• - Raenest reserves the right to pursue reasonable recovery actions, including account suspension or debt collection, to reclaim unpaid amounts.

5. Fees and Deductions

Raenest may charge a service fee or discount rate for providing Fasttrack.
The applicable rate will be displayed before you confirm your request and may vary based on your profile, transaction volume, or other risk factors.

6. Fraud and Misrepresentation

You are prohibited from:

• - Attempting to access Fasttrack funds for non-existent or fraudulent Upwork payments.
  
  
• - Modifying, disconnecting, or manipulating Upwork data to misrepresent your earnings.
  
  

If Raenest detects any suspicious, fraudulent, or abusive behaviour, we may:

• - Immediately suspend or terminate your Raenest account.
  
  
• - Reverse or reclaim the advanced funds.
  
  
• - Report such activity to Upwork or the relevant authorities as applicable.
  
  

7. Liability and Disclaimer

Raenest is not liable for:

• - Delays, errors, or interruptions in receiving data or payments from Upwork.
  
  
• - Failures caused by third-party systems, banks, or payment processors.
  
  
• - Any indirect, incidental, or consequential losses arising from the use or unavailability of this feature.
  
  You acknowledge that the Fasttrack service is provided “as-is” and may be modified, suspended, or discontinued at any time without prior notice.

8. Termination

Raenest reserves the right to:

• - Suspend or terminate access to the Fasttrack feature at any time, with or without cause.
  
  
• - Revoke Fasttrack privileges from users who breach these Terms or engage in misuse.
  
  Upon termination, all outstanding balances owed to Raenest become immediately due.

9. Amendments

Raenest may update or amend these Terms periodically. Any updates will be communicated via email or displayed on your Raenest dashboard. Continued use of the feature after changes take effect constitutes acceptance of the revised Terms.

Acknowledgment

By enabling the Fasttrack feature, you acknowledge that:

• - You have read, understood, and agreed to these Terms.
  
  
• - You accept full responsibility for repaying any advances if the actual Upwork payment fails or bounces.
  
  
• - You authorise Raenest to automatically deduct, recover, or offset any owed amounts from future earnings or balances.
  
  

‍

Terms and Conditions for Raenest Stablecoin Address

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the Raenest stablecoin address feature (“Stablecoin Address”), which allows users to receive approved stablecoins that are automatically converted to United States Dollars (“USD”) in their Raenest USD Wallet (“USD Wallet”). By using the Stablecoin Address, you agree to these Terms.

2. Eligibility

This feature is available only to verified Raenest account holders who have an active USD Wallet. By using this feature, you represent and warrant that you are in compliance with applicable laws and regulations in your jurisdiction.

3. Approved Stablecoins

Raenest will accept only the stablecoin types listed on its platform from time to time. Raenest reserves the right to add or remove supported stablecoins at its discretion without prior notice.

4. Automatic Conversion to USD

• All stablecoins received through your Stablecoin Address will be automatically and irrevocably converted to USD at the prevailing exchange rate at the time of conversion.
  
  
• Conversion rates are determined by Raenest’s payment partners and/or liquidity providers.
  
  
• Once converted, the resulting USD funds will be credited to your USD Wallet.
  
  

5. Conversion Fees

Raenest may charge a conversion fee for each transaction. The applicable fees and rates will be disclosed on the platform and are subject to change without notice.

6. Transaction Limits and Settlement Times

• Raenest may impose minimum and maximum transaction limits.
  
  
• The settlement time for USD crediting may vary depending on network congestion, partner systems, and other factors beyond Raenest’s control.
  
  

7. No Custody of Stablecoins

Raenest does not hold or store stablecoins on behalf of users. All stablecoins received are immediately converted to USD and deposited into the USD Wallet. Users cannot withdraw received stablecoins as stablecoins.

8. Compliance and Reporting

• All transactions are subject to applicable anti-money laundering (“AML”) and counter-terrorism financing (“CTF”) laws and regulations.
  
  
• Raenest may require additional information or verification to comply with regulatory requirements and reserves the right to reject or reverse any transaction deemed suspicious or non-compliant.
  
  

9. Quarantine and Warehousing of Suspected Fraudulent Inflows

1. Right to Hold Funds
   Raenest reserves the right, at its sole discretion, to place a hold (“Quarantine”) on any incoming stablecoin transaction if it reasonably suspects the transaction may be fraudulent, in violation of applicable laws or regulations, or otherwise non-compliant with Raenest’s policies.
   
   
2. Duration of Quarantine
   Stablecoins placed under Quarantine will not be converted to USD or credited to your USD Wallet until the transaction is cleared. Raenest may hold such funds for a period necessary to complete internal reviews, request further documentation, or comply with regulatory or law enforcement inquiries.
   
   
3. Notification and Verification
   If your transaction is quarantined, Raenest will use reasonable efforts to notify you promptly. You may be required to provide additional identification documents, transaction details, or other information to verify the legitimacy of the funds.
   
   
4. Warehousing
   During the Quarantine period, stablecoins may be held in a secure and segregated account (“Warehouse”) separate from Raenest’s operating funds. You will have no right to withdraw, convert, or otherwise transact with the funds until the investigation is resolved.
   
   
5. Release or Reversal
   Upon completion of Raenest’s review:
   
   

• Legitimate transactions will be converted to USD at the applicable rate and credited to your USD Wallet; or
  
  
• Suspicious or illegal transactions may be blocked, reversed, or reported to the appropriate authorities as required by law.
  
  

6. Indemnity
   You agree to indemnify and hold harmless Raenest for any losses, costs, or liabilities arising from Quarantine or Warehousing of suspected fraudulent inflows, except to the extent caused by Raenest’s gross negligence or willful misconduct.
   
   

10. Risks

You acknowledge and accept that:

• Cryptocurrency transactions are irreversible and Raenest is not responsible for losses caused by sending unsupported or incorrect stablecoins to your Stablecoin Address.
  
  
• Exchange rates for stablecoin-to-USD conversions are subject to market fluctuations and may vary from other exchange rates.
  
  

11. User Responsibilities

• Ensure that only supported stablecoins are sent to your Stablecoin Address.
  
  
• Verify the address and instructions before initiating transfers.
  
  
• Maintain compliance with all applicable laws in your jurisdiction when using this feature.
  
  

12. Amendments

Raenest may amend these Terms at any time by posting updated Terms on its platform. Continued use of the Stablecoin Address feature constitutes your acceptance of the updated Terms.

13. Limitation of Liability

Raenest is not liable for any losses, damages, or delays arising from:

• Incorrect or unsupported stablecoin transfers.
  
  
• Exchange rate fluctuations.
  
  
• Network or third-party failures beyond Raenest’s reasonable control.
  
  

14. Termination or Suspension

Raenest reserves the right to suspend or terminate your access to the Stablecoin Address feature at any time, with or without notice, for any reason including but not limited to suspected fraudulent activity, non-compliance with these Terms, or regulatory directives.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of [Insert Applicable Jurisdiction]. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in [Insert Applicable Jurisdiction].

16. Disclaimer

Raenest is not a bank or regulated exchange. All services are provided “as is” and “as available,” without any warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

Raenest USA PATRIOT Act Disclosure

Last modified: April 2024

To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person opening an account. That means before you open an account, you’ll need to provide details about yourself and any controlling shareholders, including name, address, date of birth, taxpayer identification number, SSN/EIN, and/or any other documentation that helps Raenest verify identities.

We also may ask to see documentation verifying your identity, such as an unexpired driver’s license or passport or, in the case of a business, a certified copy of articles of incorporation and/or a government-issued business license, authorized signers, account owners, and your officers, directors, beneficial owners, controlling shareholders and others

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Truth in Savings – Reg DD Disclosure

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‍Last modified: April 2024

Current Rate Information: ‍

The account is not an interest-bearing account. No interest will be paid

Determination Of Rate:

At our discretion, we may change the interest rate on your account.

Frequency Of Rate Changes:

‍We may change the interest rate on your account at any time.

Limitations On Rate Changes:

There are no maximum or minimum interest rate limits for this account.

Minimum Balance Requirements:

‍No minimum balance is required to open or to obtain the account’s annual percentage yield. Your account statement cycle is monthly.

Transaction Limitations:

‍Currently, there is no withdrawal limitation on your account due to the Covid-related policy implemented by the Federal Reserve. You may make more than 6 withdrawal(s) from your account every quarter. However, should the withdrawal limitations be re-established, you will only be allowed 6 withdrawal(s) from your account every quarter.

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Funds Availability Agreement

Last modified: April 2024

Purpose Of This Disclosure:

Our general policy is to allow you to withdraw funds deposited in an account by the first Business Day after the day of deposit. Funds from electronic direct deposits will be available on the day we receive the deposit. In some cases, we may delay your ability to withdraw funds beyond the first Business Day after the day of deposit. Our complete policy is summarized below.‍

‍For purposes of this disclosure, the terms "you" and "your" refer to the customer and the terms "our", “we”, "us" refer to Raenest Inc The term "account" includes any demand deposit, negotiable order of withdrawal account, savings deposit, money market account or other non-time deposit account

Determining The Availability Of Your Deposit:

‍The length of the delay varies depending on the type of deposit and is explained below. When we delay your ability to withdraw funds from a deposit, you may not withdraw the funds in cash, and we will not pay checks you have your account by using these funds. Even after we have made these funds available to you and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit.

When we delay your ability to withdraw funds, the length of the delay is counted in Business Days from the clay of your deposit. The term "Business Day" means any day other than a Saturday, Sunday or federally declared legal holiday, and the term "Banking Day" means that part of any Business Day on which we are open to the public for carrying on substantially all of our banking functions.

‍If you make a deposit before the close of business on a Business Day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after the close of business or on a day that we are not open, we will consider the deposit made on the next Business Day we are open.

Availability Schedule:

Our policy is to make funds from your cash and check deposits available to you by the first Business Day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive the deposit. Once the funds are available, you can withdraw them in cash and we will use them to pay checks that you have written.

Longer Delays May Apply: In some cases, we will not make all of the funds that you deposit by check available to you according to the previously stated availability schedule. Depending on the type of check that you deposit, funds may not be available until the first Business Day after the day of your deposit. The first $225.00 of your deposits, however, may be available on the first Business Day after the day of deposit.

If we are not going to make all of the funds from your deposit available to you according to the previously stated availability schedule, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available.

‍Funds you deposit by check may be delayed for a longer period under the following circumstances:

- If we believe a check you deposit will not be paid;

- If you deposit checks totaling more than $5,525 on any one day;

- If you redeposit a check that has been returned unpaid;

- if you have overdrawn your account repeatedly in the last six months; or

- if an emergency condition arises that would not enable us to make the funds available to you, such as the failure of computer or communications equipment.

We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the seventh Business Day after the day of your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available.

Special Rules For New Accounts:‍

If you are a new customer, the following special rules may apply during the first 30 days your account is open.

Funds from electronic direct deposits to your account and checks drawn on us will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,525 of a day’s total deposits of U.S. Treasury checks, U.S. Postal Service money orders, cashier's, certified, teller's, traveler's, and federal, state and local government checks will be available by the first Business Day after the day of deposit if the deposit meets certain conditions. For example, the checks must be payable to you (and you may have to use a special deposit slip). The excess over $5,525 will be available by the ninth Business Day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5,525 will not be available until the first Business Day after the day of deposit.

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Error Resolution Disclosure

Last modified: April 2024

In case of errors or questions about your electronic transfers Email us at support@raenest.com, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.

1. Tell us your name and account number (if any).

2. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.

3. Tell us the dollar amount of the suspected error and the date when the transfer took place.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will provide you with a provisional credit to your account within 10 business days for the amount you think is in error so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not provide a provisional credit to your account.

For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.

We will advise you of the results within three (3) business days after completing our investigation. If we decide that an error didn’t occur, we will withdraw any previously issued provisional credit placed in your account and send you a written explanation of our decision. Note that you may ask for copies of the documents that we used in our investigation.

‍

In order to electronically review and retrieve the documents related to your account(s) with insert firm name and delivered to you in connection with this request for consent (Documents), you will first need to review and accept this consent form.

Last modified: April 2024

Statement of Electronic Disclosure:

In order to electronically review and retrieve the documents related to your account(s) with insert firm name and delivered to you in connection with this request for consent (Documents), you will first need to review and accept this consent form.

With your consent, Raenest can deliver the Documents and other disclosures and contracts related to your account(s) to you by displaying or delivering them electronically, and requesting that you print or download them and retain them for your records.

This notice contains important information that you are entitled to receive before you consent to electronic records and electronic signatures in connection with your account(s) at Raenest Inc. Please read this notice carefully and print or download a copy for your files

After you have read this information, if you agree to receive and accept the Documents from insert firm name electronically, and if you agree to general use of electronic records and electronic signatures in connection with your account(s) at [insert firm name], please acknowledge your acceptance of this consent by checking the box before you are able to continue with your application. In doing so, you are providing your affirmative consent to use electronic communications. By checking the box, you are also confirming that you meet the system requirements described below, that you have demonstrated your ability to receive, retain, and view electronic documents on your access device, and that you have a current email address.

You have the right to change back to non-electronic delivery of statements. We do not offer a non-electronic delivery of statements. If you choose this option, you agree that your account(s) will be closed, and existing balance(s) will be returned to you.

You agree to print out or download the Documents when we advise you to do so and keep them for your records. If you have any trouble printing or downloading any of the Documents, you may contact us by by email at support@raenest.com      .

If you wish to change your notification email address, you may do so within the mobile app, by logging in to your account through our website, by email at support@raenest.com      .

In order to access the Documents electronically, you must have:

• A computer or mobile device with an Internet connection
  • We support personal computers, Android and current IOS platforms for both phone and tablets; and Internet Explorer, Microsoft Edge, Safari, Chrome browsers

• The ability to view and retain Portable Document Format (PDF) files
• An email address
• Either a printer, hard drive or other storage device

You represent that you have the hardware, software, email address and capacities described above, and your ability to read this Consent demonstrates that you have the necessary hardware and software to receive Communications electronically.

Your consent does not mean that the [insert firm name] must provide all Documents related to your account(s) electronically. insert firm name, at its option, may deliver documents or otherwise communicate with you on paper if it chooses to do so. insert firm name may also require that certain communications from you be delivered to insert firm name on paper at a specific address.

I have read the information about the use of electronic records, disclosures, notices, and email, and consent to use of electronic records for the delivery of documents, including disclosures and other notices, in connection with my account(s) at insert firm name. I have been able to view this information using my computer and software. I have an account with an Internet Service Provider, and I am able to send email and receive emails with hyperlinks to websites and attached files. I also consent to the use of electronic records and electronic signatures in connection with my account(s) to [insert firm name] in place of written documents and handwritten signatures.

IMPORTANT: PLEASE PRINT AND RETAIN THIS CONSENT AND AUTHORIZATION

‍

Last modified: April 2024

Statement of Electronic Disclosure:

In order to electronically review and retrieve the documents related to your account(s) with insert firm name and delivered to you in connection with this request for consent (Documents), you will first need to review and accept this consent form.

With your consent, Raenest can deliver the Documents and other disclosures and contracts related to your account(s) to you by displaying or delivering them electronically, and requesting that you print or download them and retain them for your records.

This notice contains important information that you are entitled to receive before you consent to electronic records and electronic signatures in connection with your account(s) at Raenest Inc. Please read this notice carefully and print or download a copy for your files

After you have read this information, if you agree to receive and accept the Documents from insert firm name electronically, and if you agree to general use of electronic records and electronic signatures in connection with your account(s) at [insert firm name], please acknowledge your acceptance of this consent by checking the box before you are able to continue with your application. In doing so, you are providing your affirmative consent to use electronic communications. By checking the box, you are also confirming that you meet the system requirements described below, that you have demonstrated your ability to receive, retain, and view electronic documents on your access device, and that you have a current email address.

You have the right to change back to non-electronic delivery of statements. We do not offer a non-electronic delivery of statements. If you choose this option, you agree that your account(s) will be closed, and existing balance(s) will be returned to you.

You agree to print out or download the Documents when we advise you to do so and keep them for your records. If you have any trouble printing or downloading any of the Documents, you may contact us by by email at support@raenest.com      .

If you wish to change your notification email address, you may do so within the mobile app, by logging in to your account through our website, by email at support@raenest.com      .

In order to access the Documents electronically, you must have:

• A computer or mobile device with an Internet connection
  • We support personal computers, Android and current IOS platforms for both phone and tablets; and Internet Explorer, Microsoft Edge, Safari, Chrome browsers

• The ability to view and retain Portable Document Format (PDF) files
• An email address
• Either a printer, hard drive or other storage device

You represent that you have the hardware, software, email address and capacities described above, and your ability to read this Consent demonstrates that you have the necessary hardware and software to receive Communications electronically.

Your consent does not mean that the [insert firm name] must provide all Documents related to your account(s) electronically. insert firm name, at its option, may deliver documents or otherwise communicate with you on paper if it chooses to do so. insert firm name may also require that certain communications from you be delivered to insert firm name on paper at a specific address.

I have read the information about the use of electronic records, disclosures, notices, and email, and consent to use of electronic records for the delivery of documents, including disclosures and other notices, in connection with my account(s) at insert firm name. I have been able to view this information using my computer and software. I have an account with an Internet Service Provider, and I am able to send email and receive emails with hyperlinks to websites and attached files. I also consent to the use of electronic records and electronic signatures in connection with my account(s) to [insert firm name] in place of written documents and handwritten signatures.

IMPORTANT: PLEASE PRINT AND RETAIN THIS CONSENT AND AUTHORIZATION

‍

Raenest Inc Business Debit Card Agreement

‍

As used in this agreement, the words “we”, “our” and “us” means Raenest Inc and the words “you” and “your” means the owner, officer or employee of the business who has been issued a Raenest Inc Business Debit Card. The word “Card” refers to Raenest Inc Business Debit Card. The terms of this Disclosure Statement / Account Agreement are in addition to the Terms of Service you received upon opening your account. By signing, using and accepting the Card or by allowing anyone to use your Card, you agree to the terms and conditions of this Disclosure Statement / Account Agreement and that you will be responsible for all authorized and unauthorized transactions conducted using your Card.

‍

Issuance of Cards: You acknowledge that the Raenest Inc is providing such service to You as an accommodation party only and except as otherwise provided by law, Raenest Inc is not responsible in any way for the manner in which the Card(s) are utilized.
Use of your Card: When you use your card to make an authorized transaction, you are authorizing us to withdraw funds from your account for the amount of the transaction. You will be assigned, or may select a Personal Identification Number (“PIN”) for use with your card. You acknowledge that the PIN which you use with your card is an identification code that is personal and confidential and that the use of the PIN is a security method by which we are helping you to maintain the security of the account(s). Therefore, YOU AGREE TO TAKE ALL REASONABLE PRECAUTIONS THAT NO ONE ELSE LEARNS YOUR PIN.
Mastercard POS Purchases. You may use your Card to purchase goods and services from any retail establishment (“Merchant”) that accepts Mastercard business cards. If you give your Card number to make a purchase without presenting the Card (such as Internet purchases), we will deduct the transaction from your primary checking account.
When you use your Card in person to make a purchase at a Mastercard merchant that accepts Mastercard Business Debit Cards, the merchant will obtain authorization for the amount of the transaction and if approved, we will reduce the amount of the available balance in your account by placing a temporary hold for the amount of the transaction. When the actual transaction is processed by us, your account will be debited and the temporary hold will be released. You agree to hold us harmless if we dishonor other POS or ATM transactions while the temporary hold is in place.
ATM Transactions: You may use your Card with your PIN at designated ATMs to withdraw cash.
Purchase (POS) Transaction. You may use your ATM Card with your PIN at certain retail establishments (“Merchant”) to purchase goods and services and/or to obtain cash where permitted by the Merchant (“Purchase”). The amount of such Purchases (including any cash obtained) will be deducted from your primary account.
Limitations on Card Use:
The maximum daily amount you may withdraw in cash each day and/or to make purchases at designated ATMs and retail establishments (Merchants) will be up to $XXX each business day. This limit is provided the funds are available in your account.
The day for withdrawal limits starts at 8:00am each business day and ends at 8:00am the next business day. Weekends, including three day holidays are considered “one business day”. There are also certain limitations on the frequency of use of your Card each business day. These limitations are not revealed for security reasons.
You will be denied the use of the Card if you exceed the daily withdrawal or purchase limits, do not have adequate funds available in your account, you do not enter the correct PIN or you exceed the frequency of usage limitation. There is a limit on the number of such denials permitted.
For your security, if we notice excessive use of your Card that appears suspicious, we may restrict further use of your Card until we confirm the activity with you.
Business Card Purpose: You and any cardholder agree that this Card is for use by business owners and employees. The Card can be used for business purpose point-of-sale and ATM transactions only. The Card may not be used for personal purposes. You acknowledge and understand that the card shall not be treated as a consumer card under the provisions of state and federal law. You agree to provide instructions to all Cardholders that the Card shall not be used for consumer purposes. We assume all transactions are for business purposes. We do not monitor transactions to determine their purpose.
Charges for Transactions: You agree to pay any service charges applicable to your card. You should refer to our fee schedule and/or your account disclosure for the charges currently in effect. We reserve the right to change our fee schedule from time to time and to charge your account in accordance with the fee schedule that will be provided to you at least thirty (30) days prior to the implementation date.
Notice of ATM Fees By Others: If you use an automated teller machine that is not operated by us, you may be charged a fee by the operator of the machine and/or by an automated transfer network.
Purchase Refunds: Any refund to you by a merchant must be made by credit to your account. No cash refunds are permitted.
Illegal Activities: You agree not to use your Card or Account to engage in activities deemed illegal by federal and/or state laws, including but not limited to Internet gambling. If you use your Card to engage in activities deemed to be illegal, you understand you will be liable for any transactions conducted.
Unauthorized Transfers/Loss or Theft of Card/Errors or Questions: You may not have the benefit of any consumer law limiting liability with respect to unauthorized use of your card. This means your liability for the unauthorized use of your Card could be greater than the liability in a consumer debit card transaction. You accept and agree to undertake the additional risk and greater measure of liability associated with the use of business purpose cards as described in this agreement.
Tell us AT ONCE if you believe your Card and/or PIN has been lost or stolen. If your Card and/or PIN are lost, stolen or used without your permission, you agree to notify us immediately by emailing us at support@raenest.com

We will not be liable for any consequential or incidental damages resulting from the unauthorized use of your Card. If you or any authorized user furnishes a Card to another person, you shall be deemed to have authorized all transactions that may be accomplished by the Card.

You agree to examine your receipts and electronic statements using ordinary care and to report any errors to us within a reasonable period of time, not exceeding a total of 60 days from when the statement containing the error or problem was first mailed or made available to you. If you do not report within 60 days, we will be entitled to treat the information in the periodic statement as correct and you will be precluded from asserting otherwise. We will only re-credit your account for error or problems as required by law. Call or write us immediately with errors or questions at the telephone number listed below. If notified orally, we will require that you email us at the email noted above, including the following information:

Name, account number, Card Number, and the dollar amount of the suspected error;
Describe the error or the transaction you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
Business Days: Our business days are Monday through Friday,excluding Federal Holidays.
Liability: We shall have no liability for losses you sustain when using the Card. You agree to notify Raenest Inc immediately if an employee who has been issued a Card has been terminated and is no longer authorized to conduct business on your behalf using the Card, so that we can cancel the Card and limit your liability.
Limitations on Our Liability: We will not be liable if:
You do not have enough money on your account to make a transaction
An ATM does not have sufficient cash
A terminal or system is not working properly
Circumstances beyond our control (such as fire or flood) prevent a transaction
A merchant refuses to accept your card
An ATM rejects your card
There may be other limitations on our liability.
Amendment of this Agreement: You agree that from time to time we may amend or change the terms of this Agreement. We may do so by notifying you electronically of such amendments or changes and your use of the Card after the effective date of any such amendment or change shall constitute your acceptance of and agreement to such amendment or change.
Ownership: You agree that any card we issue is our property and you will surrender it to us upon our request, or upon the cancellation of your Card or closing of your account. We reserve the right to revoke your Card privilege at any time and to require you return your Card. You agree that we may terminate, limit or modify your Card access at any time without notice to you.
Address Change: You must notify the Raenest Inc of any change in your business mailing address or telephone number by emailing us at support@raenest.com
Cancellation of Card: You or your company may cancel your Card at any time by emailing us at support@raenest.com. We may cancel this agreement at any time. You or the company will be responsible for all transactions completed prior to the cancellation of your Card or this agreement.
Replacement Cards: A fee of $15 will be assessed to your Account whenever we furnish you with a new card to replace one which you lost or destroyed. This fee will not be charged for cards we reissue to replace those cards that expire.
Governing Law: This Agreement and Disclosure Statement shall be governed by all applicable federal laws and regulations

‍

Consumer Ach Authorization And Agreement

I acknowledge that the “Transfer Funds” feature allows me to electronically transfer funds via the Automated Clearing House (“ACH”) between my eligible account(s) and my external account(s) at other financial institutions (“External Account(s)”) once I have successfully registered my External Account(s). This includes:

• One-time on-demand transfers, which allow me to initiate multiple, non-recurring, individual transfers based on the transfer date and dollar amount that I request through the Transfer Funds feature of Online and Mobile Banking from time to time;
• Recurring transfers, which allow me to initiate recurring transfers of a set dollar amount at regular intervals that I have established through the Transfer Funds feature of Online and Mobile Banking; and/or
• Other ACH transfer features that Raenest Inc may make available.

Subject to the terms of the Transfer Funds feature and the terms of my other agreements with Raenest Inc, I hereby authorize Raenest Inc to initiate electronic credit/debit entries to my eligible Raenest Inc account(s) and each registered External Account indicated previously for (a) various amounts at varying times by making on-demand transfers pursuant to my instructions, and/or (b) fixed amount at the frequency I have selected by making recurring transfers pursuant to my instructions (a “Preauthorized Transfer”). If any transfer date falls on a weekend or bank holiday, I understand and agree that the transfer may be executed on the next business day, or as soon as reasonably possible at the discretion of Raenest Inc.

I hereby represent and warrant that I have all necessary right, power and authority to debit and credit my Raenest Inc account and any External Account(s) registered, and that all information or instructions that I provide to Raenest Inc in relation to any ACH transfer is complete and accurate.  I agree that ACH transactions I authorize comply with all applicable law.

Should an incorrect amount be withdrawn from or deposited to my External Account(s) or my Raenest Inc account(s), I authorize Raenest Inc to correct the error by debiting/crediting my External Account(s) or my Raenest Inc account(s).

This authorization is to remain in full force and effect until Raenest Inc has received written notification from me of its termination in such a time and in such a manner as to afford Raenest Inc a reasonable opportunity to act on it. For Preauthorized Transfers, I understand that it is my responsibility to contact Raenest Inc to stop or cancel a Preauthorized Transfer at least three business days prior to the following scheduled payment.  In either case, I will send my notice to: payment@raenet.com.

I acknowledge that the origination of ACH transactions must comply with the provisions of applicable law and the rules of the National Automated Clearing House Association (NACHA). I request the financial institution that holds my External Account(s) to honor all transfers initiated in accordance with this authorization form.

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Raenest Terms of Use

Last modified: February 2025

Please read these Terms of Service (“Terms”), which set forth the legally binding terms and conditions between you and Raenest, Inc. and its affiliates (collectively "Raenest," "we," or "us"). It governs your access to and the use of Raenest’s website, mobile application and the services provided by Raenest.

Our collection and use of your personal information in connection with your use of our services are described in our Privacy Policy.

Your access to use our services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, business owners, and any other person who accesses or uses our services.

Our website is not directed at you if we are prohibited by any law of any jurisdiction from making the information on our website available to you and is not intended for any use that would be contrary to your local law or regulation.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms then, you may not access our services.

1. Definitions

In these Terms, ‍

“Account”. means a unique account registered with the details  of the User and which contains details of the User’s transactions/operations on the Platform (as defined below).

“Applicable Laws” means all applicable regulations, laws, codes, guidelines, policies, rules, and directives of any competent regulatory authority in the Federal Republic of Nigeria.

“Platform” means collectively Raenest’s website and other related applications provided by Raenest.

“Raenest " refers to Raenest entities operating through independent legal entities,

including but not limited to

Raenest, Inc.,

Raenest Inc Canada.

and Raenest Technology Solutions

Service Ltd

“Service(s)” means all products and services provided to you by Raenest and as described in clause 5 of these Terms.

“User” means persons, businesses, and visitors who access the Service(s).

2. Acceptance of Terms

The Service is offered subject to acceptance of all the terms and conditions contained in these Terms and all other operating rules, policies, and procedures that may be published on the Platform, which are incorporated by reference, including operating rules, policies, and procedures of third-party service providers to the Platform that are referenced herein. These Terms apply to every user of the Service(s).

In addition, some Services offered through the Platform may be subject to additional terms and conditions adopted by the Platform. Your use of those Services is subject to those additional terms and conditions, which are incorporated into these Terms by this reference.

Raenest reserves the right, at its sole discretion, to modify or replace these Terms from time to time by posting the updated terms on the Platform. It is your responsibility to check the Terms periodically for changes. If you object to any such changes, your sole recourse will be to cease using the Platform and the Service. Your continued use of the Service following the posting of any changes to the Terms will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Raenest reserves the right to change, suspend, or discontinue the Service (including, but not limited to, the availability of any feature, database, or content) at any time for any reason. Raenest may also impose limits on certain features and Services or restrict your access to parts of or the entire Platform without notice or liability.

3. Eligibility:

Raenest Business Account

1. 1. Eligible Entities: Only entities meeting the criteria listed in this section are eligible to apply for a Raenest business account.
2. 2. Registered companies: Companies organised and registered in the United States, United Kingdom, Canada, Nigeria, Kenya, and Europe (e.g., C-corps, S-corps, LLCs, LLPs, Ltd, etc.).
3. 3. Ineligible Entities: unincorporated partnerships are prohibited from opening a Raenest Business Account.
4. 4. Commercial Nature Acknowledgment: By utilizing Raenest Services, you acknowledge that certain consumer protection laws (e.g., the Electronic Funds Transfer Act or Regulation E) and consumer-specific rules (e.g., NACHA rules specific to consumers) do not apply to your use of the Services and transactions conducted using your Raenest Account.
5. Raenest Personal Account:

1. 1. Only individuals who are legal residents of the United States, Nigeria, Kenya, Ghana Uganda, South Africa, Egypt and the United Kingdom are eligible to apply for a Raenest personal account.
2. 4. Account Requirements:
3. Raenest Business Account

1. 1. Representation and Warranties: By applying for a Raenest Business Account, the Company (inclusive of any natural person applying on behalf of the Company) represents and warrants that:
   1. 1. The Company is a business entity (e.g., C-corp, S-corp, LLC, Ltd, Pty).
   2. 2. The Company is duly organized and registered in the United States, United Kingdom, Canada, Nigeria, Kenya, and Europe.
   3. 3. The Company is in good standing under the laws of the incorporating country.
   4. 4. The Company possesses a valid Tax ID.
   5. 5. The Company is not engaged in, and will not engage in, any Prohibited Activities.
2. 2. Applicant Representation: The natural person submitting the Company's application:
   1. 1. Is an authorized representative of the Company.
   2. 2. Is not, and is not affiliated with, a Prohibited Person.
   3. 3. Is authorized to submit the application and all required information on behalf of the Company and enter into binding agreements on behalf of the Company.
   4. 4. Information Accuracy: All information provided to Raenest must be current, accurate, and complete.
3. 3. Account Usage: The Company and its Entities will use Raenest Account(s) exclusively for business purposes and not for any personal, family, or household use.
4. Raenest Personal Account:

1. 1. Age requirement: You must be an individual and at least 18 years old to use Raenest Service.
2. 2. One Raenest Account, one Profile: You may only open one Raenest Account and one profile.
3. 3. Transaction Ownership: All activities within a Raenest Account or profile are attributed to the user. By utilizing the Services, you agree to solely conduct transactions for your own account, refraining from representing any other entity. Access to the Services or your Raenest Account by third parties is strictly prohibited.
4. 4.1 Required Information:

1. 1. Company Data Provision: To apply for and maintain a Raenest Account and access the Services, you must provide Company Data. This includes but is not limited to the registered business name, business address, ownership details, contact information (email, phone number), tax identification number, nature of the business, financial information, details for Linked Accounts and External Accounts, and other required or requested business or personal information.
2. 2. Personal Data Requirement: You may also be required to provide Personal Data, including names, contact information, personal addresses, social security numbers, and dates of birth of Beneficial Owners and Control Persons. Documentary information such as organizational documents, certificates of registration, proof of address, or personal identification may also be required.
3. 3. Data Accuracy Obligation: You are responsible for keeping all Company Data and Personal Data current, complete, and accurate throughout the application process. Additional information may be requested at any time for assessment of the Company's financial condition, verification purposes, or other legitimate business purposes.
4. 4. Compliance with Regulations: To comply with U.S. federal law regarding terrorism funding and money laundering activities, financial institutions must obtain, verify, and record Company Data and Personal Data identifying companies and their Beneficial Owners and Control Persons. You agree to provide the required information to open and maintain your Raenest Account and agree to keep such information current. This information may be shared with Service Partners and Third-Party Service Providers for compliance purposes.
5. 4.2 Account Verification:

1. 1. Reliance on Provided Information: Raenest, its Service Partners, and Third-Party Service Providers rely on the accuracy of the information provided during the opening and maintenance of your Raenest Account. You may be required to verify previously provided information or provide additional information during the application process or while receiving certain Services.
2. 2. Data Consent and Authorization: You acknowledge the requirement to obtain appropriate consent and authorization from any person whose Personal Data you provide to Raenest.
3. 3. Use of Company Data and Personal Data: Raenest may use and provide Company Data and Personal Data to Service Partners and Third-Party Service Providers to validate provided information and determine eligibility for the Services.
4. 4. Application Approval: Raenest reserves the right to approve or deny your application for a Raenest Account or a particular Service. Provisional, limited access may be granted while your application is pending additional review. Raenest may deny your application or interrupt provision of the Services if the provided information is deemed incomplete, inaccurate, or out of date.
5. 5. Scope of Raenest’s Services
6. Raenest operates through independent legal entities based in Canada, Delaware (United States), and Nigeria, along with their respective affiliates. While these entities are affiliated and operate under the unified Raenest brand and website (www.raenest.com), they remain legally distinct and separate. Each entity is independently responsible for delivering specific products and services in  adherence to the compliance and regulatory requirements of its respective jurisdiction. Sometimes some of these entities may be duly authorised to provide services to, for, or on behalf of the other entities.
7. By using our Services, you enter into a contract with Raenest under these Terms. Raenest’s services include but are not limited to, the following:

1. 1. The provision of staffing solutions including contract creation, employee onboarding, and payroll and tax services.
2. 2. The creation of corporate and individual Accounts for Users.
3. 3. Payment card services
4. 4. In-bound international money transfer transactions
5. 5. Cross-border personal money transfer services
6. 6. The provision of financial management services including account, invoicing, wallet services, cards and expenses management.
7. Raenest shall not, in the absence of an express written agreement to the contrary, be a party to contracts between Users. Each User shall be at liberty to review the underlying terms and conditions prior to execution and performance.
8. Subject to the following conditions which may be changed unilaterally, all our Services can be accessed through our website:

• ● To access our Services, Users are required to sign up on the Platform and create an Account by providing their email addresses and setting up a password. Each User will be also required to select an Account (corporate or individual) tailored to their needs and the Services we provide. Users will subsequently be required to provide the necessary information for the creation and their use of the Account.
• ● Each User granted access to use the Platform has a responsibility to ensure that no third party shall gain access to the User’s Account information.
• ● Raenest may make access to the Platform and the Services, or certain areas or features of the Platform, subject to certain conditions or requirements, such as meeting specific eligibility criteria.
• ● You must be at least 18 years old and able to enter into legally binding contracts to access and use our Services. By accessing or using the Platform, you represent and warrant that you are 18 or older and have the legal capacity and authority to enter into a contract.
• Raenest does not assume any responsibility for the confirmation of any User’s identity or ownership of a business. Notwithstanding the above, for the purposes of transparency and as permitted by Applicable Laws, we may ask Users to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of the Users and their ownership of the businesses.
• You agree to strictly observe the security and authentication procedures of the Platform and you will log out from the Platform at the end of every visit.
• When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account on our Platform and the Service.
• 6. Information

1. 1. You agree to grant Raenest an irrevocable right to collect and use any information you provide Us, or we collect from You, for the specific purpose of providing you with our services.
2. 2. You hereby agree and authorise us to verify the information provided by you to us against your information including but not limited to your phone number, date of birth, Identification (I.D) card, or Passport Number, business registration details and contact information, and any other information that will enable us to identify your or your business and comply with the regulatory “Know Your Customer” (KYC) requirements in your country.
3. 3. Raenest reserves the right to request for further information from you pertaining to you or the creation of your Account at any time. Failure to provide such information within the time required by Raenest may result in Raenest declining to accept your request or a delay in the creation of your Account.
4. 4. You consent that we may disclose and or transfer your information to third parties or any other entity we deem necessary to perform our obligations to you under this Agreement.
5. 5. All other provisions regarding the use of your personal information are contained in our Privacy Policy.
6. 7. Submissions
7. If you submit to us or post through our Services any business information, testimonial, comment, review, suggestion, or any work of authorship (collectively a “submission”), including without limitation, submissions about any of our products or services, you agree that such submissions may be used by us in any manner. Please do not make or send any submission to us that you consider containing confidential or proprietary information. No submission sent to us shall be treated or considered as confidential information.
8. By submitting or sending a submission to us, you:

1. 1. represent and warrant to us that the submission is original to you, that no other party has any rights thereto, and that any moral rights in such submission have been waived; and
2. 2. that you grant to us a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sublicensable right and license to use, reproduce, publish, distribute, display, translate, summarise, modify and adapt such submission (in whole or in part) and or/to incorporate it in other works in any form, media, or technology now known or later developed, in our sole discretion, with or without your name.
3. 8. Users’ Representations & Warranties
4. Representations and warranties are statements and promises made by you to Raenest, which we rely on as being accurate in our dealings with you. You make the following representations and warranties to us at the time of agreeing to these Terms and every time you use our Services;

1. 1. you are over the age of 18 (eighteen) years
2. 2. you are of sound mind and have the capacity to enter into a legally binding contract;
3. 3. all personal information that you provide about yourself is accurate and true to the best of your knowledge;
4. 4. all information that you provide about you and your business is accurate and true;
5. 5. all information that you provide about your properties is accurate and true;
6. 6. you shall not create more than one account or create an account for anyone other than yourself (with the exception of accounts created for corporate organisations); and
7. 7. you are not breaching any Applicable Laws or regulations that are applicable to you or any company, or legal entity.  
8. 9. Payment

1. 1. All Users shall be required to provide some financial information for our payment service providers. Each User warrants to provide complete and accurate payment information.
2. 2. Payments to Raenest shall be made through any of the stipulated payment gateways provided on the Platform. Raenest shall use the payment methods you provide, and payments shall be processed in the applicable currency.
3. 3. Payments processed by Raenest shall include any applicable taxes and additional fees including currency conversion costs which shall be borne by the User.
4. 4. Raenest shall notify you of the applicable price for the Service and reserves the right to adjust its pricing where necessary.
5. 5. By providing your credit card or other payment information accepted by our payment service providers, you expressly agree that we are authorised to charge the relevant fees for your use of the Service, together with any applicable taxes.
6. 6. Raenest utilises a third-party payment processor to link your payment card to the platform. Payment processing and other services related to your use of the platform are subject to the privacy policies, terms, and conditions of the payment processor and your credit card issuer, in addition to these Terms.
7. 7. Raenest strives to ensure the payment services are always available, but cannot guarantee uninterrupted access or guarantee the absence of errors or viruses. Raenest shall not be responsible for errors or liabilities resulting from errors made by the payment processor or third parties.
8. 8. Raenest reserves the right to review transactions and request for further details on a transaction. In the event of a review, the funds relevant to the reviewed transaction shall be retained by Raenest until the review is completed.
9. 9. Where a reviewed transaction fails to meet the requirements for approval, the funds shall be returned to the sender, net of applicable refund fees.
10. 10. In the event of a chargeback, your account balance may temporarily display as zero. However, any negative balance resulting from the chargeback must be cleared by depositing additional funds. You will be notified of any debit  chargebacks, and the negative balance will remain tracked until resolved.
11. 11. If you disagree with any payment transaction, you can submit such a complaint within 30 (thirty) days of the payment transaction (“Dispute Period”).
12. 10. Intellectual Property

1. 1. The Service and all rights in our product name, trade names, logos, service marks, slogans, product packaging, its original content, features and functionality are and will remain the exclusive property of Raenest. Our trademarks may not be used in connection with any product or service without our prior written consent.
2. 2. Raenest may, at its sole discretion, enable Users to (i) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the Platform ("User Content"); and (ii) access and view User Content and any content that Raenest itself makes available on or through the Platform, including proprietary content and any content licensed or authorized for use by or through Raenest from a third party ("Raenest’s Content" and together with User Content, "Collective Content").
3. 3. You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Platform or Collective Content, except to the extent that you are the legal owner of certain User Content or as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Raenest or its licensors, except for the licenses and rights expressly granted in these Terms.
4. 4. Subject to your compliance with these Terms, Raenest grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to access and view any Collective Content made available on or through the Platform and accessible to you, solely for your personal and non-commercial use.
5. 5. Users shall not directly or indirectly: (i) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Service, except to the extent applicable laws specifically prohibit such restriction; (ii) modify, translate, or otherwise create derivative works of any part of the Service; or (iii) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder.
6. 11. Prohibited Activities

1. 1. You shall not use the Platform for any purpose that is prohibited by these Terms. You are responsible for all of your activity in connection with the Service. Violation of our rules may result in the termination and cancellation of your Account. You acknowledge and agree that we may terminate any Raenest Account at any time for any reason (including, but not limited to, our independent assessment or the receipt of claims or allegations from third parties or authorities).
2. 2. Users shall not utilise the Platform or the Services for any illegal purpose.
3. 3. You are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Services. In connection with your use of the Platform, you will not and will not assist or enable others to:

• ● breach or circumvent any applicable laws or regulations, agreements with third-parties, third-party rights, or our Terms;
• ● use the Platform or any content therein for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies endorsement, partnership or otherwise misleads others as to your affiliation with Raenest;
• ● copy, store or otherwise access or use any information, including personally identifiable information about any other User, contained on the Platform in any way that is inconsistent with Raenest’s Privacy Policy or these Terms or that otherwise violates the privacy rights of Users or third parties;
• ● use the Platform in connection with the distribution of unsolicited commercial messages ("spam");
• ● use the Platform with the intention to circumvent any subscription fees or for any other reason;
• ● request, accept or make any payment for orders outside of the Platform. If you do so, you acknowledge and agree that you: (i) would be in breach of these Terms; (ii) accept all risks and responsibility for such payment, and (iii) hold Raenest harmless from any liability for such payment;
• ● discriminate against or harass anyone on the basis of race, tribe, origin, religion, gender, physical or mental disability, medical condition, marital status, or age, or otherwise engage in any abusive or disruptive behaviour;
• ● use, display, mirror or frame the Platform or Collective Content, or any individual element within the Platform, Raenest’s name, any trademark, logo or other proprietary information belonging to Raenest, or the layout and design of any page or form contained on a page in the Platform, without Raenest’s express written consent;
• ● dilute, tarnish or otherwise harm Raenest’s brand in any way, including through unauthorised use of Collective Content, registering and/or using derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to Raenest’s domains, trademarks, taglines, promotional campaigns or Collective Content;
• ● use any robots, spider, crawler, scraper or other automated means or processes to access, collect data or other content from or otherwise interact with the Platform for any purpose;
• ● avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented by Raenest or any of Raenest’s providers or any other third party to protect the Platform;
• ● attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Platform;
• ● take any action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of the Platform;
• ● violate or infringe anyone else’s rights or otherwise cause harm to anyone.

1. 4. You acknowledge that Raenest has no obligation to monitor the access to or use of the Platform by any User or to review, disable access to, or edit any User Content, but has the right to do so to (i) operate, secure and improve the Platform (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Users’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) respond to User Content that it determines is harmful or objectionable; or (v) as otherwise set forth in these Terms. Users agree to cooperate with and assist Raenest in good faith, and to provide Raenest with such information and take such actions as may be reasonably requested by Raenest with respect to any investigation undertaken by Raenest or a representative of Raenest regarding the use or abuse of the Platform.
2. 12. Your Responsibilities

1. 1. You are responsible for checking, confirming and satisfying yourself as to the accuracy of any information provided on our Platform.
2. 2. You are responsible for ensuring that you act in good faith towards other parties.
3. 13. Links to Other Websites

1. 1. The Platform may contain links to third-party websites or services that are not owned or controlled by Raenest.
2. 2. Raenest has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Raenest shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
3. 14. Termination

1. 1. We may terminate or suspend our Service to you immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.
2. 2. Upon termination, your right to use the Platform and our Service will immediately cease. If you wish to terminate your Account, you may simply send an email to.
3. 15. Indemnity
4. You agree to indemnify and hold harmless Raenest, its affiliates and subsidiaries, its officers, directors, employees and agents, against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest penalties and legal and other reasonable professional costs and expenses) suffered or incurred as a result of:

1. 1. your fraudulent or illegal use of the Services or the Platform;
2. 2. your negligence or any default by you of any of these Terms;
3. 3. any inaccurate or incomplete information that you have knowingly provided to us;
4. 4. you allowing any other person to access your Account either with your permission or as a result of your failure to keep your username and password private;
5. 5. any claim made against you for actual or alleged infringement of Raenest’s Intellectual Property or any actual or alleged infringement of a third party’s Intellectual Property arising out of or in connection with our Services or your use of the Platform.
6. 16. Limitation of Liability
7. In no event shall Raenest, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:  

1. 1. your use of the Platform or the Services or your inability to use the Platform or the Services;
2. 2. any conduct or content of any third party on the Platform;
3. 3. any unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose;
4. 4. any legal proceedings between the you and any third parties.
5. 17. Disclaimer

1. 1. Your use of the Service is at your sole risk. The Platform is provided on an “AS IS” and “AS AVAILABLE” basis. The Platform is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
2. 2. Raenest, its subsidiaries, affiliates, and its licensors do not warrant that a) the Platform will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Platform is free of viruses or other harmful components; or d) the results of using the Platform will meet your requirements.
3. 18. Governing Law

1. 1. These Terms shall be governed and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.
2. 2. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
3. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
4. 19. Dispute Resolution

1. 1. Any disputes arising under or in connection with the validity, interpretation and performance of this Terms between you and Raenest or between Raenest and any third party that cannot be resolved amicably by the parties through negotiation within 30 (thirty) days shall be resolved by Arbitration at the Lagos Court of Arbitration (LCA) before a single arbitrator in accordance with the Arbitration and Conciliation Act, Cap A18, Laws of the Federation of Nigeria.
2. 2. The Parties shall endeavour in good faith to mutually agree on the selection of an arbitrator. If the Parties cannot mutually agree on the selection of an arbitrator within ten (10) days of the request, they shall apply to the LCA to appoint an arbitrator. Arbitration proceedings shall be conducted in Lagos. The arbitrator will be requested to render an award within ninety (90) days and to provide, in writing the reasoning for the award. The decision of any such arbitrator shall be final and binding on the parties.
3. 3. Each party shall bear its cost in connection with the Arbitration and the arbitrator’s fees shall be split equally between both parties.
4. 20. Force Majeure
5. Raenest shall not be liable for failure to perform, or for delay in performing its obligations hereunder if such failure or delay shall be due to natural disasters, war, riot, civil commotion, weather, pandemics, epidemics, labour disputes, failure of sub-contractors or any other cause beyond its reasonable control and whether or not of a similar nature to the foregoing.
6. 21. Feedback
7. We welcome and encourage you to provide feedback, comments and suggestions for improvements to Raenest’s Platform or Services. You may submit your feedback by emailing us at hello@raenest.com. Any feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting your feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.
8. 22. Changes to Terms
9. Raenest reserves the right, in its sole discretion, to update the Terms to reflect changes. In the event of changes, we will provide you with reasonable notice via e-mail (to registered Users) and pop-up messages displayed on the Platforms in advance of the effective date of the update.
10. By continuing to use our Services after the effective date of the changes which shall take effect automatically, you accept the updated Terms. If you do not agree to the updated Terms, kindly refrain from using the Services by or before the effective date of the changes.
11. We will also update the “Last Updated” date at the bottom of these Terms.
12. 23. Contact Us
13. If you have any questions about these Terms, please contact us at support@raenest.com.
14. This document was last updated in February 2025

‍

Regent Policies & Agreements

Last modified: April 2024

We've partnered with Regent Bank to offer you banking services, such as your debit card and demand deposit account. By creating a Raenest account, you have consented to adhere to the policies, agreements, and disclosures mandated by Regent Bank

Commercial Deposit Account Agreement

Consumer Deposit Account Agreement

Commercial Debit Card  Agreement

Consumer Debit Card  Agreement

‍

Last modified: April 2024

We've partnered with Regent Bank to offer you banking services, such as your debit card and demand deposit account. By creating a Raenest account, you have consented to adhere to the policies, agreements, and disclosures mandated by Regent Bank

Commercial Deposit Account Agreement

Consumer Deposit Account Agreement

Commercial Debit Card  Agreement

Consumer Debit Card  Agreement

‍

Effective Date: October 8, 2025

These Terms and Conditions (“Terms”) govern the use of the Raenest Upwork Fasttrack Payments feature (“Fasttrack” or “Service”) provided by Raenest Inc. (“Raenest”, “we”, “our”, or “us”). By opting in to use this feature, you (“User”, “you”, or “your”) agree to these Terms in full.

1. Overview of the Service

The Fasttrack feature allows eligible Raenest users to access funds from their Upwork earnings before the payment is fully settled by Upwork. Once your verified Upwork account is connected to your Raenest profile, Raenest may advance funds based on your pending Upwork balance.

This feature is designed to help freelancers and contractors access cash faster while the actual payout from Upwork is still processing.

2. Eligibility

To qualify for Fasttrack, you must:

• - Have a verified Raenest account in good standing.
  
  
• - Successfully connect your Upwork account to Raenest.
  
  
• - Have a consistent Upwork transaction history showing legitimate and completed work.
  
  
• - Comply with all Raenest and Upwork terms of service.
  

Raenest reserves the right to deny, suspend, or revoke access to this feature at any time and at its sole discretion.

3. Advance Limits

The maximum eligible amount for Fasttrack is:

• - Up to $1,500 (USD) on weekdays (Monday to Friday).
  
  
• - Up to $500 (USD) on weekends (Saturday and Sunday).
  

Amounts exceeding these limits will not qualify for early access until the Upwork payment fully settles.

4. Settlement and Payment Risk

When you receive funds through Fasttrack:

• - Raenest is advancing you money based on your expected Upwork payout.
  
  
• - Once the actual payment from Upwork is received, Raenest automatically reconciles the balance.
  
  If, for any reason, Upwork reverses, delays, or fails to release the expected payment after Raenest has already advanced funds to you:

• - You remain fully responsible for repaying the advanced amount to Raenest.
  
  
• - Raenest may deduct the outstanding amount from your future Upwork settlements, Raenest wallet, or any linked funding sources.
  
  
• - Raenest reserves the right to pursue reasonable recovery actions, including account suspension or debt collection, to reclaim unpaid amounts.

5. Fees and Deductions

Raenest may charge a service fee or discount rate for providing Fasttrack.
The applicable rate will be displayed before you confirm your request and may vary based on your profile, transaction volume, or other risk factors.

6. Fraud and Misrepresentation

You are prohibited from:

• - Attempting to access Fasttrack funds for non-existent or fraudulent Upwork payments.
  
  
• - Modifying, disconnecting, or manipulating Upwork data to misrepresent your earnings.
  
  

If Raenest detects any suspicious, fraudulent, or abusive behaviour, we may:

• - Immediately suspend or terminate your Raenest account.
  
  
• - Reverse or reclaim the advanced funds.
  
  
• - Report such activity to Upwork or the relevant authorities as applicable.
  
  

7. Liability and Disclaimer

Raenest is not liable for:

• - Delays, errors, or interruptions in receiving data or payments from Upwork.
  
  
• - Failures caused by third-party systems, banks, or payment processors.
  
  
• - Any indirect, incidental, or consequential losses arising from the use or unavailability of this feature.
  
  You acknowledge that the Fasttrack service is provided “as-is” and may be modified, suspended, or discontinued at any time without prior notice.

8. Termination

Raenest reserves the right to:

• - Suspend or terminate access to the Fasttrack feature at any time, with or without cause.
  
  
• - Revoke Fasttrack privileges from users who breach these Terms or engage in misuse.
  
  Upon termination, all outstanding balances owed to Raenest become immediately due.

9. Amendments

Raenest may update or amend these Terms periodically. Any updates will be communicated via email or displayed on your Raenest dashboard. Continued use of the feature after changes take effect constitutes acceptance of the revised Terms.

Acknowledgment

By enabling the Fasttrack feature, you acknowledge that:

• - You have read, understood, and agreed to these Terms.
  
  
• - You accept full responsibility for repaying any advances if the actual Upwork payment fails or bounces.
  
  
• - You authorise Raenest to automatically deduct, recover, or offset any owed amounts from future earnings or balances.
  
  

‍

Terms and Conditions for Raenest Stablecoin Address

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the Raenest stablecoin address feature (“Stablecoin Address”), which allows users to receive approved stablecoins that are automatically converted to United States Dollars (“USD”) in their Raenest USD Wallet (“USD Wallet”). By using the Stablecoin Address, you agree to these Terms.

2. Eligibility

This feature is available only to verified Raenest account holders who have an active USD Wallet. By using this feature, you represent and warrant that you are in compliance with applicable laws and regulations in your jurisdiction.

3. Approved Stablecoins

Raenest will accept only the stablecoin types listed on its platform from time to time. Raenest reserves the right to add or remove supported stablecoins at its discretion without prior notice.

4. Automatic Conversion to USD

• All stablecoins received through your Stablecoin Address will be automatically and irrevocably converted to USD at the prevailing exchange rate at the time of conversion.
  
  
• Conversion rates are determined by Raenest’s payment partners and/or liquidity providers.
  
  
• Once converted, the resulting USD funds will be credited to your USD Wallet.
  
  

5. Conversion Fees

Raenest may charge a conversion fee for each transaction. The applicable fees and rates will be disclosed on the platform and are subject to change without notice.

6. Transaction Limits and Settlement Times

• Raenest may impose minimum and maximum transaction limits.
  
  
• The settlement time for USD crediting may vary depending on network congestion, partner systems, and other factors beyond Raenest’s control.
  
  

7. No Custody of Stablecoins

Raenest does not hold or store stablecoins on behalf of users. All stablecoins received are immediately converted to USD and deposited into the USD Wallet. Users cannot withdraw received stablecoins as stablecoins.

8. Compliance and Reporting

• All transactions are subject to applicable anti-money laundering (“AML”) and counter-terrorism financing (“CTF”) laws and regulations.
  
  
• Raenest may require additional information or verification to comply with regulatory requirements and reserves the right to reject or reverse any transaction deemed suspicious or non-compliant.
  
  

9. Quarantine and Warehousing of Suspected Fraudulent Inflows

1. Right to Hold Funds
   Raenest reserves the right, at its sole discretion, to place a hold (“Quarantine”) on any incoming stablecoin transaction if it reasonably suspects the transaction may be fraudulent, in violation of applicable laws or regulations, or otherwise non-compliant with Raenest’s policies.
   
   
2. Duration of Quarantine
   Stablecoins placed under Quarantine will not be converted to USD or credited to your USD Wallet until the transaction is cleared. Raenest may hold such funds for a period necessary to complete internal reviews, request further documentation, or comply with regulatory or law enforcement inquiries.
   
   
3. Notification and Verification
   If your transaction is quarantined, Raenest will use reasonable efforts to notify you promptly. You may be required to provide additional identification documents, transaction details, or other information to verify the legitimacy of the funds.
   
   
4. Warehousing
   During the Quarantine period, stablecoins may be held in a secure and segregated account (“Warehouse”) separate from Raenest’s operating funds. You will have no right to withdraw, convert, or otherwise transact with the funds until the investigation is resolved.
   
   
5. Release or Reversal
   Upon completion of Raenest’s review:
   
   

• Legitimate transactions will be converted to USD at the applicable rate and credited to your USD Wallet; or
  
  
• Suspicious or illegal transactions may be blocked, reversed, or reported to the appropriate authorities as required by law.
  
  

6. Indemnity
   You agree to indemnify and hold harmless Raenest for any losses, costs, or liabilities arising from Quarantine or Warehousing of suspected fraudulent inflows, except to the extent caused by Raenest’s gross negligence or willful misconduct.
   
   

10. Risks

You acknowledge and accept that:

• Cryptocurrency transactions are irreversible and Raenest is not responsible for losses caused by sending unsupported or incorrect stablecoins to your Stablecoin Address.
  
  
• Exchange rates for stablecoin-to-USD conversions are subject to market fluctuations and may vary from other exchange rates.
  
  

11. User Responsibilities

• Ensure that only supported stablecoins are sent to your Stablecoin Address.
  
  
• Verify the address and instructions before initiating transfers.
  
  
• Maintain compliance with all applicable laws in your jurisdiction when using this feature.
  
  

12. Amendments

Raenest may amend these Terms at any time by posting updated Terms on its platform. Continued use of the Stablecoin Address feature constitutes your acceptance of the updated Terms.

13. Limitation of Liability

Raenest is not liable for any losses, damages, or delays arising from:

• Incorrect or unsupported stablecoin transfers.
  
  
• Exchange rate fluctuations.
  
  
• Network or third-party failures beyond Raenest’s reasonable control.
  
  

14. Termination or Suspension

Raenest reserves the right to suspend or terminate your access to the Stablecoin Address feature at any time, with or without notice, for any reason including but not limited to suspected fraudulent activity, non-compliance with these Terms, or regulatory directives.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of [Insert Applicable Jurisdiction]. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in [Insert Applicable Jurisdiction].

16. Disclaimer

Raenest is not a bank or regulated exchange. All services are provided “as is” and “as available,” without any warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.